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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bonnie Phillips

Bonnie Phillips

March 20, 2026

5  out of  5
rating by Bonnie Phillips
"Maria was so kind and thorough! We really enjoyed working with her , she made the process smooth and seamless!"
We responded:
"Thank you, Bonnie, for your kind words! We’re so glad to hear you had a thorough and supportive experience and that everything went smoothly. We appreciate you taking the time to share this and are here whenever you need us!"
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Megan Sakacs

March 20, 2026

5  out of  5
rating by Megan Sakacs
"3/20/26 Had a well informative call with Michelle today. She explained things in great detail and informed me over other available options I was totally unaware of"
We responded:
"Thank you, Megan, for your thoughtful review! We’re glad to hear Michelle was able to provide a clear and informative call while walking through your coverage options. Taking time to explain details and share additional insurance options is something we focus on, and we appreciate you recognizing that. Please reach out anytime if questions come up—we’re here to help!"
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Joshua Cottrell

March 20, 2026

5  out of  5
rating by Joshua Cottrell
"I started a new Home Owner Insurance Policy with Michelle and it was a great experience. Thank you!"
We responded:
"Thank you, Joshua, for sharing your experience! We’re so glad to hear Michelle made getting your homeowners insurance policy a smooth and positive process. We appreciate you choosing our office for your insurance needs and are always here to help with anything that comes up. Thanks again!"
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Diana Gandy

March 12, 2026

5  out of  5
rating by Diana Gandy
"Best State Farm agent!"
We responded:
"Thank you, Diana, for the thoughtful review! We appreciate you sharing your experience with our office. It’s great to hear our team was responsive and professional while helping with your motorcycle, auto, homeowners, and commercial insurance. We’re grateful you chose our local Kirtland State Farm office and look forward to continuing to assist you whenever you need us."
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Monica Zayicek

March 10, 2026

5  out of  5
rating by Monica Zayicek
"Maria is so on it. Always quick to answer and fast with updates, if we have any questions. Definitely recommend the team at Lori Smuls office. Very happy with their service and the digital aspects of State Farm app etc are easy to use."
We responded:
"Thank you so much for the thoughtful review, Monica! We’re happy to hear you’ve had a positive experience with our office and that communication and updates have been helpful when questions come up. It’s also great to know the State Farm app and digital tools have been easy for you to use. We truly appreciate you recommending our team and trusting us with your insurance needs. If we can ever help you, your family, or friends, please don’t hesitate to reach out."
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Tom Terwilliger

March 4, 2026

5  out of  5
rating by Tom Terwilliger
"Maria called to check and see if we were good with Life Insurance which we were. She didn’t pressure me to buy anything more than the home and auto insurance we have had for years."
We responded:
"Thank you for your review, Tom! We appreciate you taking the time to share your experience. Our team aims to provide helpful check-ins and clear information so customers can make decisions that work for them. We’re glad to hear the conversation was comfortable and that your home and auto coverage have been working well for you over the years. If you ever want to review anything in the future, we’re always here to help."
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Vaughn Johnston

March 2, 2026

5  out of  5
rating by Vaughn Johnston
"Michelle was very pleasant to work with. Gave me the Binder of insurance (after hours she was suppose to be home) me and our mutual client needed to get him on the road! Whoever is signing the checks should give her a raise."
We responded:
"Thank you for the 5-star review, Vaughn! We’re glad to hear you had a positive experience and that everything came together quickly so your mutual client could get on the road. Our team works hard to be responsive and helpful when timing matters. We appreciate you taking the time to share your feedback and look forward to helping again whenever you need us."
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K

February 25, 2026

5  out of  5
rating by K
"I honestly have to say that I am very grateful with Maria. She is genuinely someone that wants to help her customers and takes the time and effort to do whatever she can to make her customers happy. I know this because I have dealt with her for several years now. Maria has helped me and my family via finding the best deals and saving us money. Thank you again, Maria! However, I do not know what is going on with the rest of the staff. Unfortunately, there has been miscommunication when talking to too many people. I prefer to deal with only Maria. She has a memory of an elephant and is attentive to every detail. Thank for catching another error and correcting it."
We responded:
"Thank you so much for taking the time to share your experience. We truly appreciate your loyalty over the years and are grateful for the opportunity to work with you and your family. It means a lot to hear that you feel supported and that details are being carefully reviewed and corrected when needed — that’s always our goal. We also appreciate your honest feedback regarding communication. We are continually working as a team to improve clarity and consistency so every interaction feels seamless. If there is ever anything that feels unclear or needs extra attention, please don’t hesitate to reach out directly. We value you and are thankful you’re part of our agency family."
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Cory

February 25, 2026

5  out of  5
rating by Cory
"Paige is very good a what she does I didn't have to second guess her work because she had everything laid out in front of me and it only took her a second to make any changes I was paying 440 a month for 2 cars with both drivers having a good driving record now I'm paying under 150 for both car full coverage and a lower deductible I just want to thank Paige over at (Lori Smul - State Farm Insurance) very helpful and knowledgeable"
We responded:
"Cory, thank you for updating your review and for sharing your experience! We’re so glad you’re happy with your pricing and the coverage adjustments. Taking the time to review details and make changes quickly is something we strive for as a team. We truly appreciate you trusting our office with your auto insurance and are grateful for the opportunity to work with you. If you ever need anything or want to review your coverage again, we’re always here to help. Thank you again for your support!"
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Charles Worth

February 24, 2026

5  out of  5
rating by Charles Worth
"Lori and her staff has done outstanding job. Very professional and on time with any request that I might have . Thank you!!!"
We responded:
"Charles, thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team works hard to respond quickly and handle each request with care, so it means a lot to hear that reflected in your feedback. We’re grateful for the opportunity to work with you and are always here whenever you need us. "
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Monica Gamino

February 20, 2026

5  out of  5
rating by Monica Gamino
"maria one of the agents she is amazing and friendly , i never thought to find someone who can understand and help me with my insurance for my cars and home plus she always has time and patience for me to talk about any issues and helping me out thank you"
We responded:
"Monica, thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It means a lot to know you feel understood and supported with your auto and home coverage. Our goal is always to take the time to answer questions and help with any concerns that come up. We’re grateful you chose our office and we’re always here whenever you need us. Thank you again!"
Profile photo of John Egan

John Egan

February 20, 2026

5  out of  5
rating by John Egan
"I truly felt taken care of by Michelle. Extremely happy with the customer service, price, ease and peace of mind. Thank you very kindly."
We responded:
"John, thank you so much for your kind words! We’re so glad to hear that you felt well taken care of — that’s exactly what we strive for. Michelle works hard to make the process simple, clear, and comfortable, and I’m thrilled to know you had that experience. We truly appreciate the opportunity to help with your coverage and are grateful to have you with us!"
Profile photo of Andrea Dunn

Andrea Dunn

February 20, 2026

5  out of  5
rating by Andrea Dunn
"Today was my first time ever purchasing renters insurance and I had no clue what I was doing or where to even start. Lori was so patient with me and explained everything to me that I needed to know. Any questions I asked they were answered and I really appreciate the help that I have received from her. Thank you so much for all of your help and the GREAT quote… Now my family is protected 😌💖"
We responded:
"Andrea, thank you so much for your thoughtful review! We’re so glad your first renters insurance experience was a positive one. It’s completely normal to have questions when you’re getting started, and we’re always happy to take the time to explain everything clearly and make the process simple. We truly appreciate you choosing our office and are grateful for the opportunity to help protect your family. If you ever need anything at all, we’re here for you. "
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jodie yeckley

February 19, 2026

4  out of  5
rating by jodie yeckley
"Lori was very pleasant to deal with and took care of all our questions and issues"
We responded:
"Jodie, thank you so much for your thoughtful review! It was truly a pleasure working with you, and I’m glad we were able to address all of your questions and concerns. If there’s ever anything more we can do to improve your experience, please don’t hesitate to let me know. We always appreciate feedback and the opportunity to serve you even better. "
Profile photo of Joni Brown

Joni Brown

February 18, 2026

5  out of  5
rating by Joni Brown
"I want to give appreciation and thanks to Lori and Michelle for understanding my needs which led to getting the perfect quote."
We responded:
"Joni, thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Michelle and I are so glad we could take the time to understand your needs and help you find the right coverage. That conversation is always our favorite part — making sure everything fits just right. We’re grateful for the opportunity to work with you!"
Profile photo of Scott Carper

Scott Carper

February 13, 2026

5  out of  5
rating by Scott Carper
"Maria is Very Professional and Very Nice and Explains Everything to understand exactly to know what you Need and Don’t Need if you don’t one of the Best Insurance Companies I’ve Ever Worked With!!! Thank You so Much !!!! I Recommend Them to EVERYONE!!!!! AND LORI is the Best in the Business everyone i call and need anything they are All willing to Help You and VERY NICE people to deal with. It's always so Easy and they make it so easy to do anything when it comes to any type of Insurance and No pressure sales that I Really like !!!! I recommend them to ALL MY family and friends and anyone looking for the Best Insurance of cheap or more Insurance or whatever you need."
We responded:
"Scott, thank you so much for your thoughtful review! It means a lot to hear that Maria took the time to explain everything clearly and help you understand your options. We believe insurance decisions should be informed and pressure-free, and we’re glad that was your experience. Our entire team works hard to be responsive, helpful, and easy to work with whenever you call or need assistance. We truly appreciate you recommending us to your family and friends — that is the highest compliment we can receive. We’re grateful for the opportunity to serve you!"
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Todd & Christie Gulley

February 9, 2026

5  out of  5
rating by Todd & Christie Gulley
"The office staff is very caring and professional. We are glad Lori is our agent."
We responded:
"Todd and Christie, thank you so much for your kind words. It means a lot to hear that you find our team caring and professional. We truly appreciate the opportunity to serve as your agent and are grateful for your continued support. Please know we’re always here whenever you need us."
Profile photo of Martina Fronczek

Martina Fronczek

February 4, 2026

5  out of  5
rating by Martina Fronczek
"My husband and I have been very happy entrusting our insurance needs to Lori Smul and her team. They take the time to explain everything thoroughly to us, which helps in making the right decisions regarding certain aspects of our policies. Their response time is wonderful, too. We would recommend them to anyone in need of an insurance agent."
We responded:
"Thank you, Martina, for your kind words and for sharing your experience. We’re grateful that you and your husband feel supported by our team. Taking the time to clearly explain options and answer questions is something we truly value, and we’re glad that has been helpful for you. We also appreciate you recognizing our responsiveness. Thank you for the recommendation and for allowing us to work with you."
Profile photo of Ben K

Ben K

February 3, 2026

5  out of  5
rating by Ben K
"The office has outstanding insurance agents who go above and beyond to assist me in securing coverage for my vehicles. I couldn't be happier with the service I received. Five stars for the exceptional commitment and professionalism! Thank you"
We responded:
"Thank you, Ben, for the 5-star review and for sharing your experience. We appreciate you recognizing our team’s commitment and professionalism. Helping with vehicle insurance and making the process clear and smooth is always our goal. Thank you for choosing our office—we’re grateful for the opportunity to work with you."
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Marc Flanagan

February 1, 2026

5  out of  5
rating by Marc Flanagan
"Professional results with that personal touch! Great pricing! ...and a real person answers the phone!!"
We responded:
"Thank you, Marc! We’re so glad you value the personal service and professionalism from our Lori Smul State Farm team. Our goal is to make insurance simple and convenient — with great service, helpful guidance, and a real person ready to answer the phone whenever you call our Kirtland office! "
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Chris Jones

January 30, 2026

5  out of  5
rating by Chris Jones
"Nice Staff! Very Informative."
We responded:
"Thank you so much for the five-star review, Chris! We appreciate you taking the time to share your experience. Our team is glad to hear you found everyone friendly and the information helpful. If you ever have questions or need anything, we’re always happy to help."
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Isabel Collins

January 17, 2026

5  out of  5
rating by Isabel Collins
"Maria was fabulous to work with. She was straightforward and explained all my options while getting my coverage switched over. She even managed to get me more coverage for a lower rate."
We responded:
"Thank you, Isabel! We’re happy to hear Maria made your vehicle insurance switch clear and easy to navigate by walking through your options. We truly appreciate your kind feedback and the opportunity to help."
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Shawntee Greene

December 17, 2025

5  out of  5
rating by Shawntee Greene
"I have never dealt with someone who has been so kind hearted so down to earth family oriented to give first class Customer service made it very convenient for me to start a new policy and also offered me other policies that I didn’t even know that I needed it, but when I tell you Absolutely amazing I can’t thank her enough"
We responded:
"Shawntee, thank you so much for taking the time to share this kind feedback. We're glad to hear you felt supported and that the process was convenient from start to finish. Taking the time to explain options and help people understand what's available is something our team truly values. We appreciate you choosing our office and are grateful for the opportunity to work with you."
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Theo Hupp

December 15, 2025

5  out of  5
rating by Theo Hupp
"Maria took her time to talk me through all of my options. She was very helpful with getting my other policy canceled and very fast at getting me my new ID cards. Very professional!"
We responded:
"Theo, thank you for the kind review! We're happy to hear Maria was helpful, responsive, and professional while assisting with your auto coverage and ID cards. We appreciate you choosing Lori Smul State Farm!"
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Darleen Armstrong

December 9, 2025

5  out of  5
rating by Darleen Armstrong
"Thank you for work on this for my granddaughter it is a surprise for her."
We responded:
"Thank you so much, Darleen! We’re honored you chose our State Farm agency to help with this special insurance surprise for your granddaughter. Whether it’s setting up coverage for loved ones or planning ahead, we’re always here to support your family’s needs. We hope she loves it! "