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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dre Hamp

Dre Hamp

November 24, 2025

5  out of  5
rating by Dre Hamp
"Michelle was AWESOME! She helped me completely with my new State Farm policy, and even saved me a good amount of money, too! Let's Go! 🙌🏾"
We responded:
"Thank you so much, Dre! We’re glad to hear Michelle provided helpful support as you set up your new policy. We truly appreciate you choosing our office and sharing your experience. Welcome to our State Farm family. We’re here whenever you need us!"
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Sharon Muenz

November 21, 2025

5  out of  5
rating by Sharon Muenz
"Knowledgeable, kind, patient with my multiple questions, efficient, effective, understanding me, very professional, eased my tension about the whole "ordeal". Was wonderful to have such an agent!"
We responded:
"Sharon, thank you so much for sharing this! I am glad our team was able to walk you through everything and make the process smoother for you! We appreciate your thoughtful words and are here whenever you need us and thank you for trusting our Lori Smul State Farm team!"
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William Muenz

November 21, 2025

5  out of  5
rating by William Muenz
"Michelle was very professional and explained everything so that we understood everything and she worked with us"
We responded:
"Thank you so much, Willam! We’re glad to hear Michelle was able to walk you through everything clearly and professionally. We’re always here to help and truly appreciate you taking the time to share your experience! "
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Andrea Garvin

November 21, 2025

5  out of  5
rating by Andrea Garvin
"Maria is the best!"
We responded:
"Thank you, Andrea! We’re so glad to hear that your experience with Maria was a positive one. She cares deeply about helping people through each step, and your feedback means a lot. We appreciate you taking the time to share your experience with Maria and our Lori Smul State Farm team."
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Revolutionary Human

November 20, 2025

5  out of  5
rating by Revolutionary Human
"I’ve had insurance with Lori and her agency for almost 4 years and they have always been top tier for me. Thankful to be insured with them!"
We responded:
"Thank you so much for being with our agency these last four years. We truly appreciate you and are grateful for the opportunity to support you with all your insurance needs. Your note means a lot to our entire team!"
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John Egan

November 19, 2025

5  out of  5
rating by John Egan
"I truly felt taken care of by Michelle. Extremely happy with the customer service, price, ease and peace of mind. Thank you very kindly."
We responded:
"Thank you John! We’re so glad to hear Michelle made getting your insurance smooth from start to finish. She puts great care into supporting our policyholders, and your feedback means a lot to our team! Welcome to Lori Smul Stat Farm! We’re here to help you anytime. "
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John McGee

November 19, 2025

5  out of  5
rating by John McGee
"Great agency. Super helpful and easy to deal with. Highly recommend."
We responded:
"Thank you, John! We’re glad we could help you and appreciate you taking a moment to share your experience with Lori Smul State Farm. We’re always here if you need anything! "
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Jennifer Crenshaw

November 19, 2025

5  out of  5
rating by Jennifer Crenshaw
"Working with Maria was an enjoyable experience. She was easy to talk to and made the process simple and understandable. We are now State Farm customers. Thanks Maria"
We responded:
"Thank you so much, Jennifer! We’re so glad to hear that working with Maria was an enjoyable experience and that she helped make everything clear and simple. We’re grateful you chose to join our Lori Smul State Farm family. Our team is here to help you with all your insurance needs! Welcome aboard!"
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Melinda Datcher

November 8, 2025

5  out of  5
rating by Melinda Datcher
"Lori Smul is the best. She is knowledgable, patient, and goes above and beyond, Lori took time for me late on a Friday night to make sure I understood and was comfortable with my policies. I will definitely be recommending her to my friends and family! Thanks again!"
We responded:
"Thank you so much, Mindy! Your kind words mean the world to me. I’m so glad I could help you feel comfortable and confident with your coverage. It was truly a pleasure taking the time to go over everything with you. I appreciate your support and willingness to recommend me and our Lori Smul State Farm team to your family and friends - that means so much."
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Brianne Panich

November 5, 2025

5  out of  5
rating by Brianne Panich
"I am so satisfied with the politeness of the 2 women I have talked to. They explained everything in full detail and im glad I am insured with state farm"
We responded:
"Thank you, Brianne! We’re so happy to hear that our team provided clear explanations and friendly service. It means a lot to know you feel confident and supported with your State Farm coverage here at Lori Smul State Farm."
Profile photo of Marc Flanagan

Marc Flanagan

November 3, 2025

5  out of  5
rating by Marc Flanagan
"Professional results with that personal touch! Great pricing! ...and a real person answers the phone!!"
We responded:
"Thank you, Marc! We’re so glad you value the personal service and professionalism from our Lori Smul State Farm team. Our goal is to make insurance simple and convenient — with great service, helpful guidance, and a real person ready to answer the phone whenever you call our Kirtland office!"
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Michael Hanover

October 31, 2025

5  out of  5
rating by Michael Hanover
"Maria could not have been any more helpful and nice. Great job!"
We responded:
"Thank you, Michael! We’re so glad to hear that Maria provided such helpful and friendly service. We appreciate you taking the time to share your experience with our office!"
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Chocolate's Channel

October 31, 2025

5  out of  5
rating by Chocolate's Channel
"Lori was very helpful, informative, and assisted in getting me a deal that was in my best interest."
We responded:
"Thank you for the kind words! We’re so glad to hear you had a positive experience and found coverage that fit your needs. We appreciate you choosing our office and taking the time to share your feedback!"
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Ron WD Machine Shop

October 30, 2025

5  out of  5
rating by Ron WD Machine Shop
"Michelle is great to work with. She makes everything easy and simple."
We responded:
"Thank you, Ron! We’re so glad to hear Michelle made everything easy and simple for you. We appreciate you choosing our Kirtland State Farm office for your insurance needs!"
Profile photo of Robert Holben

Robert Holben

October 28, 2025

5  out of  5
rating by Robert Holben
"I have just switched my insurance to State Farm Insurance after 15 years with another agency and Maria has been fantastic throughout the process. She has kept me in the loop, expected time frames, and addressed all my concerns thoroughly. If anyone is looking for a new insurance agent, I strongly recommend Maria."
We responded:
"Thank you, Robert! We’re so glad you made the switch to our Kirtland State Farm office. Maria will be happy to hear her communication and care made the process easy. We appreciate the chance to help with your life, home, and vehicle insurance!"
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walter queisser

October 27, 2025

5  out of  5
rating by walter queisser
"amazing service get things done no one else can get done see her for all your insurance needs!"
We responded:
"Thank you, Walter! I really appreciate your kind words and your continued support of our Kirtland State Farm team. We’re always happy to help with your insurance needs."
Profile photo of mike wicks

mike wicks

October 27, 2025

5  out of  5
rating by mike wicks
"Lori was wonderful"
We responded:
"Thank you, Mike! I’m so glad I could help with your car insurance. We truly appreciate you choosing our Kirtland State Farm office and taking the time to share your experience."
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Luke Pontious

October 24, 2025

5  out of  5
rating by Luke Pontious
"They were very helpful of helping me understand what I’m signing for, glad to know I’m covered thanks!"
We responded:
"Thank you, Luke! We’re so glad our team could help you understand your insurance and feel confident in your coverage. We appreciate you choosing Lori Smul State Farm for your insurance needs in Kirtland!"
Profile photo of Volodymyr Svydenyuk

Volodymyr Svydenyuk

October 24, 2025

5  out of  5
rating by Volodymyr Svydenyuk
"Great!!!!!!"
We responded:
"Thank you, Volodymyr! We’re so glad to hear you had a great experience with our Lori Smul State Farm team. We appreciate you choosing us for your auto insurance and for sharing your 5-star review!"
Profile photo of Enrique Ocasio

Enrique Ocasio

October 22, 2025

5  out of  5
rating by Enrique Ocasio
"Michelle was very helpful and professional working with me for my condo insurance. I’m glad to have both auto and condo policies with State Farm, thank you Michelle McGrew"
We responded:
"Thank you, Enrique! I’m so glad to hear Michelle was able to provide helpful and professional service while assisting with your condo insurance. We truly appreciate you choosing Lori Smul State Farm in Kirtland for both your auto and condo coverage!"
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Linda Schuster

October 22, 2025

5  out of  5
rating by Linda Schuster
"Lori was very helpful in resolving my issue, very kined and understanding. I need more customer service people like her"
We responded:
"Thank you, Linda! I’m so glad I could help and that your experience was a positive one. Providing kind, understanding, and helpful service is what we strive for every day here at Lori Smul State Farm in Kirtland. We truly appreciate your feedback and the opportunity to assist with your insurance needs!"
Profile photo of Terri Fernandes

Terri Fernandes

October 21, 2025

5  out of  5
rating by Terri Fernandes
"Everyone at Lori’s agency is very helpful, knowledgeable & friendly. They are quick to explain things & to answer any questions or concerns. I have had discussions with Lori, Jeremy, & Michelle & I must say dealing with them has been a good experience."
We responded:
"Thank you, Terri! We’re so glad to hear you’ve had a great experience with our State Farm team. It means a lot to know you find our team helpful, knowledgeable, and easy to work with. We take pride in providing friendly, reliable insurance support to our customers here at Lori Smul State Farm in Kirtland!"
Profile photo of Michael Guel

Michael Guel

October 10, 2025

5  out of  5
rating by Michael Guel
"Fantastic business to work with since switching over about a year ago. Michelle and Jeremy especially have been a big help in making sure I am set and everything is affordable and getting the best discounts. Highly recommend!"
We responded:
"Thank you, Michael! We’re so glad to hear you’ve had a great experience this past year. Michelle and Jeremy will be thrilled to know their efforts have made a difference in helping you find the right coverage and discounts. We truly appreciate your recommendation and the opportunity to assist with your insurance needs!"
Profile photo of Senthil Ragupathi

Senthil Ragupathi

October 9, 2025

5  out of  5
rating by Senthil Ragupathi
"The most patient and honest agent I have ever worked with. Maria is a true professional, she followed up promptly without ever being pushy for over 3 years to earn my business. She explained the details of the policy well and guided me in making the right choice. I am looking forward to a long partnership and would highly recommend Maria / Lori as an agent to all"
We responded:
"Thank you so much, Senthil! We’re thrilled to hear how much you appreciate Maria’s professionalism and patience. Her commitment to helping customers understand their options and make confident insurance decisions reflects what our team strives for every day. We’re grateful for your recommendation and the trust you’ve placed in our Lori Smul State Farm team. We look forward to supporting you and your insurance needs for many years to come!"
Profile photo of Kim Snyder

Kim Snyder

October 7, 2025

5  out of  5
rating by Kim Snyder
"Wow! So refreshing to be treated like I matter! Lori was professional, compassionate, friendly & more! So grateful for her & her staff!"
We responded:
"Thank you, Kim! We truly appreciate your kind words and continued loyalty. Knowing you felt valued, supported, and cared for means so much — that’s exactly what our team strives for every day. We’re grateful to have you as part of our State Farm family!"