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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marc Barricelli

Marc Barricelli

July 1, 2025

5  out of  5
rating by Marc Barricelli
"Lori Smul and her associates have been my agents for years now. They have always been prompt in assisting me with questions or needs and I have been very satisfied."
We responded:
"Thank you, Marc! We truly appreciate your loyalty over the years. It means a lot to know you’ve been satisfied with our service and that our team has been able to assist you promptly whenever you’ve needed us. We’re always here to help—thanks again for being part of our State Farm family!"
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Ellen Talbot

June 30, 2025

5  out of  5
rating by Ellen Talbot
"Maria was so nice, and diligent in contacting me repeatedly (my life is so crazy, seemed like never a good time to talk insurance, even though I wanted to) for months on end. So when I discovered my then current company had canceled my coverage without properly notifying me, it was great to have someone to call! She walked me through the updated quote and got everything set up that very day."
We responded:
"Thank you, Ellen! We’re so glad Maria was there for you when you needed her most. Life gets busy, and she’s always happy to meet people where they are—patiently and persistently. We’re grateful you gave us the opportunity to help, and we’re so glad everything came together when it mattered most. Welcome to our State Farm family—we’re happy to have you with us!"
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Lisa Hitmar

June 30, 2025

5  out of  5
rating by Lisa Hitmar
"Maria was very knowledgeable and patient with us as we transferred our policies from out of state. She had great suggestions on making the most out of our policy."
We responded:
"Thank you, Lisa! We’re so glad to hear that Maria was able to help make your transition smooth and easy. She takes pride in making sure every family gets the most from their coverage, and it’s great to know her knowledge and patience made a difference. Welcome to Ohio—we’re excited to be part of your next chapter!"
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Doreen Riebe

June 25, 2025

5  out of  5
rating by Doreen Riebe
"Gabriella did a great job for us. We called for information and received .it immediately. I will be working with her through all my account."
We responded:
"Thank you so much, Doreen! We’re thrilled to hear Gabriella was able to assist you so promptly and effectively. She’s dedicated to making sure everything runs smoothly, and we’re so glad you’ll be working with her moving forward. We truly appreciate your support!"
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Kerra McGrew

June 25, 2025

5  out of  5
rating by Kerra McGrew
"Michelle was very helpful, she helped me with my steer clear discount. This office truly cares when it comes to their clients!"
We responded:
"Thank you, Kerra! We’re so glad Michelle was able to help you with your Steer Clear® discount. She truly cares about making sure our customers are supported every step of the way. We appreciate your kind words and are always here to help when you need us!"
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LaTina Roberts

June 24, 2025

5  out of  5
rating by LaTina Roberts
"I love the way experience Maria was very helpful."
We responded:
"Thank you so much for your kind words, LaTina! We’re thrilled to hear you had a great experience with Maria. She’s always dedicated to helping others and making sure things are clear and easy to understand. We’re grateful you chose our office and are here whenever you need us!"
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Kirstein Howell

June 23, 2025

5  out of  5
rating by Kirstein Howell
"Maria is so sweet. She takes the time to explain everything we need to know, as well as time needed to answer all of our questions. I never feel like she is rushing us. And she is so personable, getting to know our family so she can best address our individual needs. Conversations with her are like catching up with an old friend."
We responded:
"Thank you so much, Kirstein! We’re thrilled to hear that Maria made you feel so comfortable and supported. She truly cares about helping families understand their insurance options and making sure coverage fits each individual’s needs. It’s wonderful to know her personal touch and thoughtful guidance made a difference. We appreciate you being part of our State Farm family! "
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Scott Carper

June 18, 2025

5  out of  5
rating by Scott Carper
"Maria is Very Professional and Very Nice and Explains Everything to understand exactly to know what you Need and Don’t Need if you don’t one of the Best Insurance Companies I’ve Ever Worked With!!! Thank You so Much !!!! I Recommend Them to EVERYONE!!!!!"
We responded:
"Thank you so much, Scott! We’re thrilled to hear how helpful Maria was in explaining everything clearly and making sure you had the right coverage for your needs. Her professionalism and caring approach truly make a difference. We appreciate your recommendation and are grateful to have earned your trust. Thanks again for choosing Lori Smul State Farm—one of the best compliments we can receive is hearing we’re the best you’ve worked with!"
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Bond Brewster

June 18, 2025

5  out of  5
rating by Bond Brewster
"Great insurance providers. Everyone is always polite, caring and helpful when needed, especially Maria."
We responded:
"Thank you, Bond! We truly appreciate your kind words. Our team at Lori Smul State Farm works hard to provide top-notch service, and we’re so glad to hear Maria and the rest of the team have been polite, caring, and helpful when you’ve needed us. Whether it’s auto insurance, homeowners insurance, renters, or life insurance—we’re here to support our Kirtland and Lake County neighbors with reliable coverage and friendly service."
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Danielle Wisen

June 17, 2025

5  out of  5
rating by Danielle Wisen
"Maria is extremely helpful and I truly appreciate her attention to detail and caring nature!"
We responded:
"Thank you so much, Danielle! We’re so glad to hear that Maria’s caring nature and attention to detail made your experience a positive one. At Lori Smul State Farm, we pride ourselves on providing exceptional service—whether you’re reviewing your auto, home, or life insurance needs. We’re grateful to support amazing customers like you here across Lake County!"
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Ciarra

June 17, 2025

5  out of  5
rating by Ciarra
"Maria was a bucket of knowledge 🙂🙂 I called to inquire about teen drivers and insurance coverage. She gave me so much information that I was unaware of. She was confident in the products that State Farm sales. She was very quick to respond. She was absolutely 100 % efficient. Very courteous and full of energy. I think my teens will have to help with this payment since they are high risk. However it was a great pleasure speaking with an agent who was so polite."
We responded:
"Thank you so much, Ciarra! It was a pleasure speaking with you and helping answer your questions about teen driver coverage. I’m glad the information was helpful—there’s a lot to consider, and I’m always happy to walk through it with families. Appreciate your kind words and your great sense of humor about those high-risk teens! "
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Jordan Giudice

June 17, 2025

5  out of  5
rating by Jordan Giudice
"Maria was very helpful at answering any questions I had!"
We responded:
"Thank you, Jordan! We’re glad to hear Maria was able to help and answer your questions. We appreciate you taking the time to share your experience!"
Profile photo of Dannielle Mastroianni

Dannielle Mastroianni

June 17, 2025

5  out of  5
rating by Dannielle Mastroianni
"Maria was amazing. She took the time to answer all of my questions throughly and made sure I fully understood everything. I would recommend her to everyone!"
We responded:
"Thank you, Dannielle! We’re so happy to hear how helpful Maria was. She takes pride in making sure everything is clear and easy to understand. Your recommendation means so much to us!"
Profile photo of Vick

Vick

June 17, 2025

5  out of  5
rating by Vick
"Maria was extremely knowledgeable and helpful!! Enjoyed every minute of working with her!"
We responded:
"Thank you, Vick! We’re so glad Maria was able to help and make the experience an enjoyable one. Her knowledge and care really shine through—appreciate you taking the time to share this!"
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Giovanni D’Angelo

June 17, 2025

5  out of  5
rating by Giovanni D’Angelo
"Maria has been wonderful"
We responded:
"Thank you, Giovanni! We’re so glad to hear Maria has been wonderful to work with. We truly appreciate your feedback and support!"
Profile photo of Alicia Castellon

Alicia Castellon

June 17, 2025

5  out of  5
rating by Alicia Castellon
"Maria was extremely helpful, and diligent! She really went above our expectations!"
We responded:
"Thank you so much, Alicia! We’re thrilled to hear that Maria exceeded your expectations. She’s incredibly dedicated, and your kind words mean a lot to us. We appreciate you taking the time to share your experience!"
Profile photo of Ralph McGrew

Ralph McGrew

June 17, 2025

5  out of  5
rating by Ralph McGrew
"Michelle McGrew was the agent we delt with and she was very personable and made the experience very personable. The office has a great dynamic a was very enjoyable."
We responded:
"Thank you, Ralph! We’re so happy to hear that Michelle made your experience a positive one. She truly enjoys helping others, and it means a lot to hear that came through. We appreciate your kind words about our office dynamic—it’s something we really value!"
Profile photo of Bill Schmidt

Bill Schmidt

June 17, 2025

5  out of  5
rating by Bill Schmidt
"The team is extremely knowledgeable and helpful. It is a delight to work with them. Michelle helped me save money with the Steer Clear program for young drivers!"
We responded:
"Thank you, Bill! We’re so glad to hear you had a great experience with our team. Michelle is fantastic, and we’re thrilled she could help you save with the Steer Clear program. We appreciate your kind words and the opportunity to work with you!"
Profile photo of William Muenz

William Muenz

June 17, 2025

5  out of  5
rating by William Muenz
"Michelle was very professional and explained everything so that we understood everything and she worked with us"
We responded:
"Thank you so much, Willam! We’re glad to hear Michelle was able to walk you through everything clearly and professionally. We’re always here to help and truly appreciate you taking the time to share your experience!"
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Mitch Barnett

May 29, 2025

5  out of  5
rating by Mitch Barnett
"Maria made gave me clear direction and advice and made it easy for me to switch and save overall when bundling my car and home insurances with State Farm when previously insuring through another company."
We responded:
"Thank you so much, Mitch! We’re thrilled to hear that Maria was able to provide clear direction and helpful advice to make your switch to State Farm smooth and worthwhile. It’s great knowing that bundling your car and home coverage helped you save overall—we appreciate you choosing our team to support you! Welcome aboard!"
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sally D

May 14, 2025

5  out of  5
rating by sally D
"Thank u ever so much for helping me out w my family situation so hard when u lose a loved one let alone several ...I didn't know what we were going to do w my own home let alone my father's for insurance proposes. You and u team took a big wait off our shoulders and I thank u. Wonderful working w u. Have a beautiful day"
We responded:
"Sally, thank you so much for your kind words. I’m truly sorry for your loss—navigating those situations is never easy, and I’m grateful we could help lighten the load during such a difficult time. It was an honor to assist you and your family. Wishing you continued strength and peace, and know we’re always here for you."
Profile photo of Micki King

Micki King

May 11, 2025

5  out of  5
rating by Micki King
"We've been with State Farm for years and recently had a great experience with Maria. She's friendly and personable She was going over all our policies over the phone and her explanation of the changes that were going to take place were explained in simple terms so that you fully understood everything."
We responded:
"Thank you so much for your continued loyalty over the years, Micki! We’re thrilled to hear you had a great experience with Maria. She truly cares about making sure everything is clear and easy to understand, and it means a lot to know her efforts made a difference. We appreciate you taking the time to share your experience!"
Profile photo of Jeff Baker

Jeff Baker

May 8, 2025

5  out of  5
rating by Jeff Baker
"Maria did a great job getting my stepdaughter a quote for her photography business insurance. She responded quickly with proposed coverages that fit exactly what we needed, and at a very competitive price. I highly recommend Maria and the entire Lori Smul State Farm team!"
We responded:
"Jeff, Thank you so much for your kind words and continued support! We’re thrilled to hear Maria was able to help with your stepdaughter’s photography business insurance and provide coverage that fit exactly what you needed. It means a lot to us that you also trust our team with your personal insurance—your loyalty and confidence in our office are truly appreciated. We’re always here for you and your family!"
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Jaime Maley

May 6, 2025

5  out of  5
rating by Jaime Maley
"Overall great experience with StateFarm"
We responded:
"Thank you, Jaime, for sharing your positive experience with us at State Farm. We're glad to hear that you had a great experience. If you ever need assistance or have questions, feel free to reach out."
Profile photo of Ray Lang

Ray Lang

May 2, 2025

5  out of  5
rating by Ray Lang
"Maria was very helpful and never pushy. Very knowledgeable with the products and ensured we were purchasing the best products for us (home, auto, & umbrella). I will recommend others to her for their insurance needs."
We responded:
"Thank you so much, Ray! We’re thrilled to hear that Maria was helpful, knowledgeable, and made you feel comfortable throughout the process. She takes great pride in helping people find coverage that truly fits their needs — never pressure, just honest guidance. We appreciate your recommendation and are grateful to have earned your trust!"