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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Martina Fronczek

Martina Fronczek

February 4, 2026

5  out of  5
rating by Martina Fronczek
"My husband and I have been very happy entrusting our insurance needs to Lori Smul and her team. They take the time to explain everything thoroughly to us, which helps in making the right decisions regarding certain aspects of our policies. Their response time is wonderful, too. We would recommend them to anyone in need of an insurance agent."
We responded:
"Thank you, Martina, for your kind words and for sharing your experience. We’re grateful that you and your husband feel supported by our team. Taking the time to clearly explain options and answer questions is something we truly value, and we’re glad that has been helpful for you. We also appreciate you recognizing our responsiveness. Thank you for the recommendation and for allowing us to work with you."
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Ben K

February 3, 2026

5  out of  5
rating by Ben K
"The office has outstanding insurance agents who go above and beyond to assist me in securing coverage for my vehicles. I couldn't be happier with the service I received. Five stars for the exceptional commitment and professionalism! Thank you"
We responded:
"Thank you, Ben, for the 5-star review and for sharing your experience. We appreciate you recognizing our team’s commitment and professionalism. Helping with vehicle insurance and making the process clear and smooth is always our goal. Thank you for choosing our office—we’re grateful for the opportunity to work with you."
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Marc Flanagan

February 1, 2026

5  out of  5
rating by Marc Flanagan
"Professional results with that personal touch! Great pricing! ...and a real person answers the phone!!"
We responded:
"Thank you, Marc! We’re so glad you value the personal service and professionalism from our Lori Smul State Farm team. Our goal is to make insurance simple and convenient — with great service, helpful guidance, and a real person ready to answer the phone whenever you call our Kirtland office! "
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Chris Jones

January 30, 2026

5  out of  5
rating by Chris Jones
"Nice Staff! Very Informative."
We responded:
"Thank you so much for the five-star review, Chris! We appreciate you taking the time to share your experience. Our team is glad to hear you found everyone friendly and the information helpful. If you ever have questions or need anything, we’re always happy to help."
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Isabel Collins

January 17, 2026

5  out of  5
rating by Isabel Collins
"Maria was fabulous to work with. She was straightforward and explained all my options while getting my coverage switched over. She even managed to get me more coverage for a lower rate."
We responded:
"Thank you, Isabel! We’re happy to hear Maria made your vehicle insurance switch clear and easy to navigate by walking through your options. We truly appreciate your kind feedback and the opportunity to help."
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Shawntee Greene

December 17, 2025

5  out of  5
rating by Shawntee Greene
"I have never dealt with someone who has been so kind hearted so down to earth family oriented to give first class Customer service made it very convenient for me to start a new policy and also offered me other policies that I didn’t even know that I needed it, but when I tell you Absolutely amazing I can’t thank her enough"
We responded:
"Shawntee, thank you so much for taking the time to share this kind feedback. We're glad to hear you felt supported and that the process was convenient from start to finish. Taking the time to explain options and help people understand what's available is something our team truly values. We appreciate you choosing our office and are grateful for the opportunity to work with you."
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Theo Hupp

December 15, 2025

5  out of  5
rating by Theo Hupp
"Maria took her time to talk me through all of my options. She was very helpful with getting my other policy canceled and very fast at getting me my new ID cards. Very professional!"
We responded:
"Theo, thank you for the kind review! We're happy to hear Maria was helpful, responsive, and professional while assisting with your auto coverage and ID cards. We appreciate you choosing Lori Smul State Farm!"
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Darleen Armstrong

December 9, 2025

5  out of  5
rating by Darleen Armstrong
"Thank you for work on this for my granddaughter it is a surprise for her."
We responded:
"Thank you so much, Darleen! We’re honored you chose our State Farm agency to help with this special insurance surprise for your granddaughter. Whether it’s setting up coverage for loved ones or planning ahead, we’re always here to support your family’s needs. We hope she loves it! "
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Jacqueline Pappalardo

December 6, 2025

5  out of  5
rating by Jacqueline Pappalardo
"Maria is a wonderful elf!! 🎄🎅"
We responded:
"Thank you , Jacqueline. We’re so glad to hear Maria brought holiday cheer your way! We appreciate you sharing this."
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Melissa Kawkabany

December 6, 2025

5  out of  5
rating by Melissa Kawkabany
"Maria is great! We appreciate her kindness!"
We responded:
"Thank you, Melissa. We’re happy to hear you enjoyed Pancakes with Santa. Maia loved helping out at the event and we appreciate you sharing your experience with our office."
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Justin Madison

December 6, 2025

5  out of  5
rating by Justin Madison
"Maria is awesome!"
We responded:
"Thank you, Justin. We’re glad you had a great experience at Pancakes with Santa. Maria had fun helping out at the event and we appreciate you taking a moment to share your feedback."
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Carla

December 4, 2025

5  out of  5
rating by Carla
"Michelle gave me great quotes, personality n service! I give her a 10."
We responded:
"Carla, We’re so happy to hear Michelle quotes, communication and service stood out to you. Our team works hard to deliver a smooth experience. We appreciate you and are here anytime you need us! Welcome to Lori Smul State Farm."
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Dre Hamp

November 24, 2025

5  out of  5
rating by Dre Hamp
"Michelle was AWESOME! She helped me completely with my new State Farm policy, and even saved me a good amount of money, too! Let's Go! 🙌🏾"
We responded:
"Thank you so much, Dre! We’re glad to hear Michelle provided helpful support as you set up your new policy. We truly appreciate you choosing our office and sharing your experience. Welcome to our State Farm family. We’re here whenever you need us!"
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Sharon Muenz

November 21, 2025

5  out of  5
rating by Sharon Muenz
"Knowledgeable, kind, patient with my multiple questions, efficient, effective, understanding me, very professional, eased my tension about the whole "ordeal". Was wonderful to have such an agent!"
We responded:
"Sharon, thank you so much for sharing this! I am glad our team was able to walk you through everything and make the process smoother for you! We appreciate your thoughtful words and are here whenever you need us and thank you for trusting our Lori Smul State Farm team!"
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William Muenz

November 21, 2025

5  out of  5
rating by William Muenz
"Michelle was very professional and explained everything so that we understood everything and she worked with us"
We responded:
"Thank you so much, Willam! We’re glad to hear Michelle was able to walk you through everything clearly and professionally. We’re always here to help and truly appreciate you taking the time to share your experience! "
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Andrea Garvin

November 21, 2025

5  out of  5
rating by Andrea Garvin
"Maria is the best!"
We responded:
"Thank you, Andrea! We’re so glad to hear that your experience with Maria was a positive one. She cares deeply about helping people through each step, and your feedback means a lot. We appreciate you taking the time to share your experience with Maria and our Lori Smul State Farm team."
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Revolutionary Human

November 20, 2025

5  out of  5
rating by Revolutionary Human
"I’ve had insurance with Lori and her agency for almost 4 years and they have always been top tier for me. Thankful to be insured with them!"
We responded:
"Thank you so much for being with our agency these last four years. We truly appreciate you and are grateful for the opportunity to support you with all your insurance needs. Your note means a lot to our entire team!"
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John Egan

November 19, 2025

5  out of  5
rating by John Egan
"I truly felt taken care of by Michelle. Extremely happy with the customer service, price, ease and peace of mind. Thank you very kindly."
We responded:
"Thank you John! We’re so glad to hear Michelle made getting your insurance smooth from start to finish. She puts great care into supporting our policyholders, and your feedback means a lot to our team! Welcome to Lori Smul Stat Farm! We’re here to help you anytime. "
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John McGee

November 19, 2025

5  out of  5
rating by John McGee
"Great agency. Super helpful and easy to deal with. Highly recommend."
We responded:
"Thank you, John! We’re glad we could help you and appreciate you taking a moment to share your experience with Lori Smul State Farm. We’re always here if you need anything! "
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Jennifer Crenshaw

November 19, 2025

5  out of  5
rating by Jennifer Crenshaw
"Working with Maria was an enjoyable experience. She was easy to talk to and made the process simple and understandable. We are now State Farm customers. Thanks Maria"
We responded:
"Thank you so much, Jennifer! We’re so glad to hear that working with Maria was an enjoyable experience and that she helped make everything clear and simple. We’re grateful you chose to join our Lori Smul State Farm family. Our team is here to help you with all your insurance needs! Welcome aboard!"
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Melinda Datcher

November 8, 2025

5  out of  5
rating by Melinda Datcher
"Lori Smul is the best. She is knowledgable, patient, and goes above and beyond, Lori took time for me late on a Friday night to make sure I understood and was comfortable with my policies. I will definitely be recommending her to my friends and family! Thanks again!"
We responded:
"Thank you so much, Mindy! Your kind words mean the world to me. I’m so glad I could help you feel comfortable and confident with your coverage. It was truly a pleasure taking the time to go over everything with you. I appreciate your support and willingness to recommend me and our Lori Smul State Farm team to your family and friends - that means so much."
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Brianne Panich

November 5, 2025

5  out of  5
rating by Brianne Panich
"I am so satisfied with the politeness of the 2 women I have talked to. They explained everything in full detail and im glad I am insured with state farm"
We responded:
"Thank you, Brianne! We’re so happy to hear that our team provided clear explanations and friendly service. It means a lot to know you feel confident and supported with your State Farm coverage here at Lori Smul State Farm."
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Michael Hanover

October 31, 2025

5  out of  5
rating by Michael Hanover
"Maria could not have been any more helpful and nice. Great job!"
We responded:
"Thank you, Michael! We’re so glad to hear that Maria provided such helpful and friendly service. We appreciate you taking the time to share your experience with our office!"
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Chocolate's Channel

October 31, 2025

5  out of  5
rating by Chocolate's Channel
"Lori was very helpful, informative, and assisted in getting me a deal that was in my best interest."
We responded:
"Thank you for the kind words! We’re so glad to hear you had a positive experience and found coverage that fit your needs. We appreciate you choosing our office and taking the time to share your feedback!"
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Ron WD Machine Shop

October 30, 2025

5  out of  5
rating by Ron WD Machine Shop
"Michelle is great to work with. She makes everything easy and simple."
We responded:
"Thank you, Ron! We’re so glad to hear Michelle made everything easy and simple for you. We appreciate you choosing our Kirtland State Farm office for your insurance needs!"