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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle Kreiger

August 14, 2025

5  out of  5
rating by Michelle Kreiger
"If you are looking for a great Insurance company, this company is the place to go! Brandon was the agent that helped me enroll. He is very kind, respectful and very resourceful with different policies. Brandon also takes his time to explain things and helps you to get the exact insurance you are looking for. I am very pleased with my decision to switch insurance companies thus far. I would recommend this agency!"
We responded:
"Thank you, Michelle! We’re so glad to hear Brandon provided kind, respectful, and thorough service while helping you find the coverage you needed. We’re grateful you chose to switch to our agency and for your recommendation—it truly means a lot to our whole team."
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Ante Brkic

August 14, 2025

5  out of  5
rating by Ante Brkic
"Lori is an outstanding insurance agent! She’s knowledgeable, responsive, and takes the time to explain every detail so you feel confident in your decisions. She made the entire process simple and stress-free, and her professionalism and genuine care really stands out. I highly recommend Lori to anyone looking for an insurance agent who truly goes above and beyond."
We responded:
"Thank you so much, Ante! Your kind words mean a lot to me. I’m glad I could make the process clear and easy for you, and I truly appreciate you trusting me to help with your insurance needs. Referrals from great customers like you are the highest compliment we can receive—thank you for recommending me to others."
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Ronald Palo

August 12, 2025

5  out of  5
rating by Ronald Palo
"Brandon was a pleasure to work with setting up my new Auto policy."
We responded:
"Thank you, Ronald! We’re so glad to hear Brandon made the process of setting up your new Auto policy a positive experience. We appreciate you choosing our team for your vehicle insurance needs and look forward to being here for you anytime."
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Sebastian Santiago

August 7, 2025

5  out of  5
rating by Sebastian Santiago
"Gabriela always helpful and always honest. I really appreciate the great service."
We responded:
"Sebastian, thank you for the 5-star review! We’re so glad to hear Gabriela was always helpful and honest. Our team truly appreciates your feedback and looks forward to continuing to provide you with great service."
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Michelle Coppola

August 7, 2025

5  out of  5
rating by Michelle Coppola
"The team here never ceases to amaze me. I had to add a vehicle to my plan after purchasing a second one. Maria helped me in this process, very kind and personable. Patient and helpful with me understanding the new policy. Gave me options for a few additional policies I didn’t know existed, great employee and great experience with this team again."
We responded:
"Thank you, Michelle, for your kind words! We're thrilled to hear that Deja provided excellent service and helped you understand your policy. Your recommendation means a lot to us."
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Mike Hill

August 5, 2025

5  out of  5
rating by Mike Hill
"Maria from this office has been very communicative and is very helpful! She checked up on me out of the blue to ask how things were going with the communication from their team and scheduled another follow up call with me for the following month. Definitely a personal touch from this office which is hard to come by now in this business!!"
We responded:
"Thank you so much, Mike! We’re thrilled to hear that Maria’s follow-up and communication stood out to you. Providing a personal experience and staying connected with the people we help is so important to our team here at Lori Smul State Farm. We truly appreciate your kind words and your support!"
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Jill Groudle

August 4, 2025

4  out of  5
rating by Jill Groudle
"Lori’s Office is always very helpful. They promptly call you back."
We responded:
"Hi Jill, thank you for sharing your feedback! We’re glad to hear you’ve found our office helpful and that our team is prompt in returning your calls. We’d love to know what we could do to make your next experience worthy of 5 stars — your input means a lot to us. You can call us at (440) 942-8366 or stop by anytime."
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Jeffery Goodwin

August 1, 2025

5  out of  5
rating by Jeffery Goodwin
"My experience with Maria was amazing, she works with you and makes sure you stay connected. I will be referring more people to her."
We responded:
"Jeffery, thank you for the kind words! We’re so glad to hear Maria made your experience a great one. She truly cares about helping people stay informed and supported every step of the way. We appreciate your referrals — they mean the world to us! – Lori Smul State Farm "
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Ali Semsar

July 24, 2025

5  out of  5
rating by Ali Semsar
"Working with Michelle McGrew has been a breeze. She made the entire insurance process fast, clear, and stress-free. Her professionalism and attention to detail gave me full confidence that I was in good hands. Excellent service and communication every step of the way!"
We responded:
"Thank you so much, Ali! We’re so glad to hear Michelle provided you with fast, clear, and professional service throughout your insurance process. At Lori Smul State Farm, we take pride in making insurance simple and stress-free—from quotes to coverage. Your feedback reinforces our commitment to delivering excellent communication and attention to detail every step of the way. We appreciate the opportunity to help with your insurance needs!"
Profile photo of David Hall

David Hall

July 14, 2025

5  out of  5
rating by David Hall
"I don't think in my life, I have had a better experience with an insurance company. Above and beyond service. If you want the best service you can get ask for Maria! Not only has she helped with my insurance, she helped my parents get everything set up as well. Then she helped with investing and life insurance accounts. Never met her in person but we talk on the phone as if we knew each other for decades. Thank you so much for all you have done to help my family and being a generally awesome person!"
We responded:
"Thank you so much, David! Your kind words truly mean a lot to us. We’re thrilled to hear that Maria has been such a helpful and consistent support—not just for you, but for your parents as well. She genuinely cares about the families she works with, and it’s wonderful to see how that comes through even over the phone. We’ll be sure to share your message with her—she’ll be so touched. We’re grateful for the opportunity to help with your insurance and financial needs, and we’re always just a call away!"
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Darleen Armstrong

July 10, 2025

5  out of  5
rating by Darleen Armstrong
"Thank you for work on this for my granddaughter it is a surprise for her."
We responded:
"Thank you so much, Darleen! We’re honored you chose our State Farm agency to help with this special insurance surprise for your granddaughter. Whether it’s setting up coverage for loved ones or planning ahead, we’re always here to support your family’s needs. We hope she loves it!"
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josh sexton

July 9, 2025

5  out of  5
rating by josh sexton
"Highly recommended- I got help with getting coverage on my first minimoto street legal motorcycle. Now I can ride it to my job legally knowing i am covered."
We responded:
"Thank you, Josh! We’re so glad we could help you get everything set up for your minimoto motorcycle—congrats on making it street legal! Enjoy the ride to work and beyond, knowing you’re protected. We appreciate the recommendation and are always here if you need anything down the road!"
Profile photo of Marc Barricelli

Marc Barricelli

July 1, 2025

5  out of  5
rating by Marc Barricelli
"Lori Smul and her associates have been my agents for years now. They have always been prompt in assisting me with questions or needs and I have been very satisfied."
We responded:
"Thank you, Marc! We truly appreciate your loyalty over the years. It means a lot to know you’ve been satisfied with our service and that our team has been able to assist you promptly whenever you’ve needed us. We’re always here to help—thanks again for being part of our State Farm family!"
Profile photo of Ellen Talbot

Ellen Talbot

June 30, 2025

5  out of  5
rating by Ellen Talbot
"Maria was so nice, and diligent in contacting me repeatedly (my life is so crazy, seemed like never a good time to talk insurance, even though I wanted to) for months on end. So when I discovered my then current company had canceled my coverage without properly notifying me, it was great to have someone to call! She walked me through the updated quote and got everything set up that very day."
We responded:
"Thank you, Ellen! We’re so glad Maria was there for you when you needed her most. Life gets busy, and she’s always happy to meet people where they are—patiently and persistently. We’re grateful you gave us the opportunity to help, and we’re so glad everything came together when it mattered most. Welcome to our State Farm family—we’re happy to have you with us!"
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Lisa Hitmar

June 30, 2025

5  out of  5
rating by Lisa Hitmar
"Maria was very knowledgeable and patient with us as we transferred our policies from out of state. She had great suggestions on making the most out of our policy."
We responded:
"Thank you, Lisa! We’re so glad to hear that Maria was able to help make your transition smooth and easy. She takes pride in making sure every family gets the most from their coverage, and it’s great to know her knowledge and patience made a difference. Welcome to Ohio—we’re excited to be part of your next chapter!"
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Doreen Riebe

June 25, 2025

5  out of  5
rating by Doreen Riebe
"Gabriella did a great job for us. We called for information and received .it immediately. I will be working with her through all my account."
We responded:
"Thank you so much, Doreen! We’re thrilled to hear Gabriella was able to assist you so promptly and effectively. She’s dedicated to making sure everything runs smoothly, and we’re so glad you’ll be working with her moving forward. We truly appreciate your support!"
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Kerra McGrew

June 25, 2025

5  out of  5
rating by Kerra McGrew
"Michelle was very helpful, she helped me with my steer clear discount. This office truly cares when it comes to their clients!"
We responded:
"Thank you, Kerra! We’re so glad Michelle was able to help you with your Steer Clear® discount. She truly cares about making sure our customers are supported every step of the way. We appreciate your kind words and are always here to help when you need us!"
Profile photo of LaTina Roberts

LaTina Roberts

June 24, 2025

5  out of  5
rating by LaTina Roberts
"I love the way experience Maria was very helpful."
We responded:
"Thank you so much for your kind words, LaTina! We’re thrilled to hear you had a great experience with Maria. She’s always dedicated to helping others and making sure things are clear and easy to understand. We’re grateful you chose our office and are here whenever you need us!"
Profile photo of Kirstein Howell

Kirstein Howell

June 23, 2025

5  out of  5
rating by Kirstein Howell
"Maria is so sweet. She takes the time to explain everything we need to know, as well as time needed to answer all of our questions. I never feel like she is rushing us. And she is so personable, getting to know our family so she can best address our individual needs. Conversations with her are like catching up with an old friend."
We responded:
"Thank you so much, Kirstein! We’re thrilled to hear that Maria made you feel so comfortable and supported. She truly cares about helping families understand their insurance options and making sure coverage fits each individual’s needs. It’s wonderful to know her personal touch and thoughtful guidance made a difference. We appreciate you being part of our State Farm family! "
Profile photo of Scott Carper

Scott Carper

June 18, 2025

5  out of  5
rating by Scott Carper
"Maria is Very Professional and Very Nice and Explains Everything to understand exactly to know what you Need and Don’t Need if you don’t one of the Best Insurance Companies I’ve Ever Worked With!!! Thank You so Much !!!! I Recommend Them to EVERYONE!!!!!"
We responded:
"Thank you so much, Scott! We’re thrilled to hear how helpful Maria was in explaining everything clearly and making sure you had the right coverage for your needs. Her professionalism and caring approach truly make a difference. We appreciate your recommendation and are grateful to have earned your trust. Thanks again for choosing Lori Smul State Farm—one of the best compliments we can receive is hearing we’re the best you’ve worked with!"
Profile photo of Bond Brewster

Bond Brewster

June 18, 2025

5  out of  5
rating by Bond Brewster
"Great insurance providers. Everyone is always polite, caring and helpful when needed, especially Maria."
We responded:
"Thank you, Bond! We truly appreciate your kind words. Our team at Lori Smul State Farm works hard to provide top-notch service, and we’re so glad to hear Maria and the rest of the team have been polite, caring, and helpful when you’ve needed us. Whether it’s auto insurance, homeowners insurance, renters, or life insurance—we’re here to support our Kirtland and Lake County neighbors with reliable coverage and friendly service."
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Danielle Wisen

June 17, 2025

5  out of  5
rating by Danielle Wisen
"Maria is extremely helpful and I truly appreciate her attention to detail and caring nature!"
We responded:
"Thank you so much, Danielle! We’re so glad to hear that Maria’s caring nature and attention to detail made your experience a positive one. At Lori Smul State Farm, we pride ourselves on providing exceptional service—whether you’re reviewing your auto, home, or life insurance needs. We’re grateful to support amazing customers like you here across Lake County!"
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Ciarra

June 17, 2025

5  out of  5
rating by Ciarra
"Maria was a bucket of knowledge 🙂🙂 I called to inquire about teen drivers and insurance coverage. She gave me so much information that I was unaware of. She was confident in the products that State Farm sales. She was very quick to respond. She was absolutely 100 % efficient. Very courteous and full of energy. I think my teens will have to help with this payment since they are high risk. However it was a great pleasure speaking with an agent who was so polite."
We responded:
"Thank you so much, Ciarra! It was a pleasure speaking with you and helping answer your questions about teen driver coverage. I’m glad the information was helpful—there’s a lot to consider, and I’m always happy to walk through it with families. Appreciate your kind words and your great sense of humor about those high-risk teens! "
Profile photo of Jordan Giudice

Jordan Giudice

June 17, 2025

5  out of  5
rating by Jordan Giudice
"Maria was very helpful at answering any questions I had!"
We responded:
"Thank you, Jordan! We’re glad to hear Maria was able to help and answer your questions. We appreciate you taking the time to share your experience!"
Profile photo of Dannielle Mastroianni

Dannielle Mastroianni

June 17, 2025

5  out of  5
rating by Dannielle Mastroianni
"Maria was amazing. She took the time to answer all of my questions throughly and made sure I fully understood everything. I would recommend her to everyone!"
We responded:
"Thank you, Dannielle! We’re so happy to hear how helpful Maria was. She takes pride in making sure everything is clear and easy to understand. Your recommendation means so much to us!"