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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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walter queisser

October 27, 2025

5  out of  5
rating by walter queisser
"amazing service get things done no one else can get done see her for all your insurance needs!"
We responded:
"Thank you, Walter! I really appreciate your kind words and your continued support of our Kirtland State Farm team. We’re always happy to help with your insurance needs."
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mike wicks

October 27, 2025

5  out of  5
rating by mike wicks
"Lori was wonderful"
We responded:
"Thank you, Mike! I’m so glad I could help with your car insurance. We truly appreciate you choosing our Kirtland State Farm office and taking the time to share your experience."
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Luke Pontious

October 24, 2025

5  out of  5
rating by Luke Pontious
"They were very helpful of helping me understand what I’m signing for, glad to know I’m covered thanks!"
We responded:
"Thank you, Luke! We’re so glad our team could help you understand your insurance and feel confident in your coverage. We appreciate you choosing Lori Smul State Farm for your insurance needs in Kirtland!"
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Volodymyr Svydenyuk

October 24, 2025

5  out of  5
rating by Volodymyr Svydenyuk
"Great!!!!!!"
We responded:
"Thank you, Volodymyr! We’re so glad to hear you had a great experience with our Lori Smul State Farm team. We appreciate you choosing us for your auto insurance and for sharing your 5-star review!"
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Enrique Ocasio

October 22, 2025

5  out of  5
rating by Enrique Ocasio
"Michelle was very helpful and professional working with me for my condo insurance. I’m glad to have both auto and condo policies with State Farm, thank you Michelle McGrew"
We responded:
"Thank you, Enrique! I’m so glad to hear Michelle was able to provide helpful and professional service while assisting with your condo insurance. We truly appreciate you choosing Lori Smul State Farm in Kirtland for both your auto and condo coverage!"
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Linda Schuster

October 22, 2025

5  out of  5
rating by Linda Schuster
"Lori was very helpful in resolving my issue, very kined and understanding. I need more customer service people like her"
We responded:
"Thank you, Linda! I’m so glad I could help and that your experience was a positive one. Providing kind, understanding, and helpful service is what we strive for every day here at Lori Smul State Farm in Kirtland. We truly appreciate your feedback and the opportunity to assist with your insurance needs!"
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Terri Fernandes

October 21, 2025

5  out of  5
rating by Terri Fernandes
"Everyone at Lori’s agency is very helpful, knowledgeable & friendly. They are quick to explain things & to answer any questions or concerns. I have had discussions with Lori, Jeremy, & Michelle & I must say dealing with them has been a good experience."
We responded:
"Thank you, Terri! We’re so glad to hear you’ve had a great experience with our State Farm team. It means a lot to know you find our team helpful, knowledgeable, and easy to work with. We take pride in providing friendly, reliable insurance support to our customers here at Lori Smul State Farm in Kirtland!"
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Michael Guel

October 10, 2025

5  out of  5
rating by Michael Guel
"Fantastic business to work with since switching over about a year ago. Michelle and Jeremy especially have been a big help in making sure I am set and everything is affordable and getting the best discounts. Highly recommend!"
We responded:
"Thank you, Michael! We’re so glad to hear you’ve had a great experience this past year. Michelle and Jeremy will be thrilled to know their efforts have made a difference in helping you find the right coverage and discounts. We truly appreciate your recommendation and the opportunity to assist with your insurance needs!"
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Senthil Ragupathi

October 9, 2025

5  out of  5
rating by Senthil Ragupathi
"The most patient and honest agent I have ever worked with. Maria is a true professional, she followed up promptly without ever being pushy for over 3 years to earn my business. She explained the details of the policy well and guided me in making the right choice. I am looking forward to a long partnership and would highly recommend Maria / Lori as an agent to all"
We responded:
"Thank you so much, Senthil! We’re thrilled to hear how much you appreciate Maria’s professionalism and patience. Her commitment to helping customers understand their options and make confident insurance decisions reflects what our team strives for every day. We’re grateful for your recommendation and the trust you’ve placed in our Lori Smul State Farm team. We look forward to supporting you and your insurance needs for many years to come!"
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Kim Snyder

October 7, 2025

5  out of  5
rating by Kim Snyder
"Wow! So refreshing to be treated like I matter! Lori was professional, compassionate, friendly & more! So grateful for her & her staff!"
We responded:
"Thank you, Kim! We truly appreciate your kind words and continued loyalty. Knowing you felt valued, supported, and cared for means so much — that’s exactly what our team strives for every day. We’re grateful to have you as part of our State Farm family!"
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K

September 30, 2025

5  out of  5
rating by K
"I honestly have to say that I am very grateful with Maria. She is genuinely someone that wants to help her customers and takes the time and effort to do whatever she can to make her customers happy. I know this because I have dealt with her for several years now. Maria has helped me and my family via finding the best deals and saving us money. Thank you again, Maria!"
We responded:
"Thank you for taking the time to share your experience! We’re so glad to hear that Maria has been able to support you and your family with your insurance needs over the years. Her dedication to finding the right coverage options and helping customers save is exactly what makes her such an important part of our State Farm team. We truly appreciate your continued confidence in us and look forward to helping you for many more years to come."
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Terry Clucas

September 24, 2025

5  out of  5
rating by Terry Clucas
"Extremely friendly and very helpful."
We responded:
"Thank you, Terry! We’re so glad to hear you had a friendly and helpful experience with our team. We appreciate you taking the time to share your feedback and for choosing Lori Smul State Farm in Kirtland, OH!"
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Mark Ball

September 24, 2025

5  out of  5
rating by Mark Ball
"Very sweet, and respectful, goes over all the details and confirms everything is accurate. She answers any question"
We responded:
"Thank you, Mark! We’re so glad to welcome you as a new customer at Lori Smul State Farm in Kirtland, OH. It’s important to us to go over all the details, answer every question, and make sure everything is accurate so you feel confident in your coverage. We appreciate you choosing our office and sharing your experience!"
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Michael Durkee

September 23, 2025

5  out of  5
rating by Michael Durkee
"I have had my insurance with State Farm for many years. Working with Maria is exceptionally easy. She is able to respond to all of my questions and helps to provide a superior level of customer performance."
We responded:
"Thank you, Michael! We’re grateful for your many years with State Farm and for your kind words about Maria. She takes pride in providing clear answers and excellent service, and it means so much to see that recognized. We appreciate the opportunity to continue supporting your insurance needs here in Lake County."
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Traci V

September 23, 2025

5  out of  5
rating by Traci V
"Best customer service. I highly recommend State Farm. Very easy to work with."
We responded:
"Thank you, Traci! We’re so glad to hear you’ve had a great experience with our team at Lori Smul State Farm. Providing helpful, reliable service and making insurance simple for our Lake County neighbors is always our goal. We truly appreciate your recommendation and look forward to continuing to be here for your auto, home, and life insurance needs."
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Evan Strojin

September 22, 2025

5  out of  5
rating by Evan Strojin
"Quick and easy to get things done. Great service!"
We responded:
"Thank you, Evan! We’re glad to hear you found the process quick and easy. Providing great service and helping our neighbors in Ohio with their insurance needs is always our goal. We appreciate your 5-star review!"
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Victoria Holan

September 21, 2025

5  out of  5
rating by Victoria Holan
"Maria is a great agent. She is very personable and makes sure you understand what you are buying."
We responded:
"Thank you, Victoria, for sharing your experience! We’re so glad to hear that Maria was able to walk you through your options and make sure everything was clear. At Lori Smul State Farm, our goal is to help customers in Ohio feel confident when choosing insurance for their car, home, life, or business. We appreciate you trusting our team with your insurance needs!"
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Temicka Jay

September 2, 2025

5  out of  5
rating by Temicka Jay
"Maria was fantastic friendly and patient she has great communication skills she vibrant and understanding and did above her job making sure I understood each step.🥰"
We responded:
"Thank you so much, Temicka, for sharing your experience! We’re thrilled to hear how fantastic Maria was in helping you. Her friendly and patient approach, along with her clear communication, truly shines through in everything she does. We’re grateful to have her on our team and glad she made sure you felt comfortable every step of the way. "
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Kim K

August 26, 2025

5  out of  5
rating by Kim K
"Always helpful, kind, efficient, and they educate about insurance to make sure I understand."
We responded:
"Thank you so much, Kim! We’re glad to hear you feel supported and informed when working with our team. Helping you understand your coverage and feel confident in your choices is always our goal. We truly appreciate your kind words and your trust in us!"
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Michelle Kreiger

August 14, 2025

5  out of  5
rating by Michelle Kreiger
"If you are looking for a great Insurance company, this company is the place to go! Brandon was the agent that helped me enroll. He is very kind, respectful and very resourceful with different policies. Brandon also takes his time to explain things and helps you to get the exact insurance you are looking for. I am very pleased with my decision to switch insurance companies thus far. I would recommend this agency!"
We responded:
"Thank you, Michelle! We’re so glad to hear Brandon provided kind, respectful, and thorough service while helping you find the coverage you needed. We’re grateful you chose to switch to our agency and for your recommendation—it truly means a lot to our whole team."
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Ante Brkic

August 14, 2025

5  out of  5
rating by Ante Brkic
"Lori is an outstanding insurance agent! She’s knowledgeable, responsive, and takes the time to explain every detail so you feel confident in your decisions. She made the entire process simple and stress-free, and her professionalism and genuine care really stands out. I highly recommend Lori to anyone looking for an insurance agent who truly goes above and beyond."
We responded:
"Thank you so much, Ante! Your kind words mean a lot to me. I’m glad I could make the process clear and easy for you, and I truly appreciate you trusting me to help with your insurance needs. Referrals from great customers like you are the highest compliment we can receive—thank you for recommending me to others."
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Ronald Palo

August 12, 2025

5  out of  5
rating by Ronald Palo
"Brandon was a pleasure to work with setting up my new Auto policy."
We responded:
"Thank you, Ronald! We’re so glad to hear Brandon made the process of setting up your new Auto policy a positive experience. We appreciate you choosing our team for your vehicle insurance needs and look forward to being here for you anytime."
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Sebastian Santiago

August 7, 2025

5  out of  5
rating by Sebastian Santiago
"Gabriela always helpful and always honest. I really appreciate the great service."
We responded:
"Sebastian, thank you for the 5-star review! We’re so glad to hear Gabriela was always helpful and honest. Our team truly appreciates your feedback and looks forward to continuing to provide you with great service."
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Michelle Coppola

August 7, 2025

5  out of  5
rating by Michelle Coppola
"The team here never ceases to amaze me. I had to add a vehicle to my plan after purchasing a second one. Maria helped me in this process, very kind and personable. Patient and helpful with me understanding the new policy. Gave me options for a few additional policies I didn’t know existed, great employee and great experience with this team again."
We responded:
"Thank you, Michelle, for your kind words! We're thrilled to hear that Deja provided excellent service and helped you understand your policy. Your recommendation means a lot to us."
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Mike Hill

August 5, 2025

5  out of  5
rating by Mike Hill
"Maria from this office has been very communicative and is very helpful! She checked up on me out of the blue to ask how things were going with the communication from their team and scheduled another follow up call with me for the following month. Definitely a personal touch from this office which is hard to come by now in this business!!"
We responded:
"Thank you so much, Mike! We’re thrilled to hear that Maria’s follow-up and communication stood out to you. Providing a personal experience and staying connected with the people we help is so important to our team here at Lori Smul State Farm. We truly appreciate your kind words and your support!"