Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brianne Panich

Brianne Panich

November 5, 2025

5  out of  5
rating by Brianne Panich
"I am so satisfied with the politeness of the 2 women I have talked to. They explained everything in full detail and im glad I am insured with state farm"
We responded:
"Thank you, Brianne! We’re so happy to hear that our team provided clear explanations and friendly service. It means a lot to know you feel confident and supported with your State Farm coverage here at Lori Smul State Farm."
Profile photo of Marc Flanagan

Marc Flanagan

November 3, 2025

5  out of  5
rating by Marc Flanagan
"Professional results with that personal touch! Great pricing! ...and a real person answers the phone!!"
We responded:
"Thank you, Marc! We’re so glad you value the personal service and professionalism from our Lori Smul State Farm team. Our goal is to make insurance simple and convenient — with great service, helpful guidance, and a real person ready to answer the phone whenever you call our Kirtland office!"
Profile photo of Michael Hanover

Michael Hanover

October 31, 2025

5  out of  5
rating by Michael Hanover
"Maria could not have been any more helpful and nice. Great job!"
We responded:
"Thank you, Michael! We’re so glad to hear that Maria provided such helpful and friendly service. We appreciate you taking the time to share your experience with our office!"
Profile photo of Chocolate's Channel

Chocolate's Channel

October 31, 2025

5  out of  5
rating by Chocolate's Channel
"Lori was very helpful, informative, and assisted in getting me a deal that was in my best interest."
We responded:
"Thank you for the kind words! We’re so glad to hear you had a positive experience and found coverage that fit your needs. We appreciate you choosing our office and taking the time to share your feedback!"
Profile photo of Ron WD Machine Shop

Ron WD Machine Shop

October 30, 2025

5  out of  5
rating by Ron WD Machine Shop
"Michelle is great to work with. She makes everything easy and simple."
We responded:
"Thank you, Ron! We’re so glad to hear Michelle made everything easy and simple for you. We appreciate you choosing our Kirtland State Farm office for your insurance needs!"
Profile photo of Robert Holben

Robert Holben

October 28, 2025

5  out of  5
rating by Robert Holben
"I have just switched my insurance to State Farm Insurance after 15 years with another agency and Maria has been fantastic throughout the process. She has kept me in the loop, expected time frames, and addressed all my concerns thoroughly. If anyone is looking for a new insurance agent, I strongly recommend Maria."
We responded:
"Thank you, Robert! We’re so glad you made the switch to our Kirtland State Farm office. Maria will be happy to hear her communication and care made the process easy. We appreciate the chance to help with your life, home, and vehicle insurance!"
Profile photo of walter queisser

walter queisser

October 27, 2025

5  out of  5
rating by walter queisser
"amazing service get things done no one else can get done see her for all your insurance needs!"
We responded:
"Thank you, Walter! I really appreciate your kind words and your continued support of our Kirtland State Farm team. We’re always happy to help with your insurance needs."
Profile photo of mike wicks

mike wicks

October 27, 2025

5  out of  5
rating by mike wicks
"Lori was wonderful"
We responded:
"Thank you, Mike! I’m so glad I could help with your car insurance. We truly appreciate you choosing our Kirtland State Farm office and taking the time to share your experience."
Profile photo of Luke Pontious

Luke Pontious

October 24, 2025

5  out of  5
rating by Luke Pontious
"They were very helpful of helping me understand what I’m signing for, glad to know I’m covered thanks!"
We responded:
"Thank you, Luke! We’re so glad our team could help you understand your insurance and feel confident in your coverage. We appreciate you choosing Lori Smul State Farm for your insurance needs in Kirtland!"
Profile photo of Volodymyr Svydenyuk

Volodymyr Svydenyuk

October 24, 2025

5  out of  5
rating by Volodymyr Svydenyuk
"Great!!!!!!"
We responded:
"Thank you, Volodymyr! We’re so glad to hear you had a great experience with our Lori Smul State Farm team. We appreciate you choosing us for your auto insurance and for sharing your 5-star review!"
Profile photo of Enrique Ocasio

Enrique Ocasio

October 22, 2025

5  out of  5
rating by Enrique Ocasio
"Michelle was very helpful and professional working with me for my condo insurance. I’m glad to have both auto and condo policies with State Farm, thank you Michelle McGrew"
We responded:
"Thank you, Enrique! I’m so glad to hear Michelle was able to provide helpful and professional service while assisting with your condo insurance. We truly appreciate you choosing Lori Smul State Farm in Kirtland for both your auto and condo coverage!"
Profile photo of Linda Schuster

Linda Schuster

October 22, 2025

5  out of  5
rating by Linda Schuster
"Lori was very helpful in resolving my issue, very kined and understanding. I need more customer service people like her"
We responded:
"Thank you, Linda! I’m so glad I could help and that your experience was a positive one. Providing kind, understanding, and helpful service is what we strive for every day here at Lori Smul State Farm in Kirtland. We truly appreciate your feedback and the opportunity to assist with your insurance needs!"
Profile photo of Terri Fernandes

Terri Fernandes

October 21, 2025

5  out of  5
rating by Terri Fernandes
"Everyone at Lori’s agency is very helpful, knowledgeable & friendly. They are quick to explain things & to answer any questions or concerns. I have had discussions with Lori, Jeremy, & Michelle & I must say dealing with them has been a good experience."
We responded:
"Thank you, Terri! We’re so glad to hear you’ve had a great experience with our State Farm team. It means a lot to know you find our team helpful, knowledgeable, and easy to work with. We take pride in providing friendly, reliable insurance support to our customers here at Lori Smul State Farm in Kirtland!"
Profile photo of Michael Guel

Michael Guel

October 10, 2025

5  out of  5
rating by Michael Guel
"Fantastic business to work with since switching over about a year ago. Michelle and Jeremy especially have been a big help in making sure I am set and everything is affordable and getting the best discounts. Highly recommend!"
We responded:
"Thank you, Michael! We’re so glad to hear you’ve had a great experience this past year. Michelle and Jeremy will be thrilled to know their efforts have made a difference in helping you find the right coverage and discounts. We truly appreciate your recommendation and the opportunity to assist with your insurance needs!"
Profile photo of Senthil Ragupathi

Senthil Ragupathi

October 9, 2025

5  out of  5
rating by Senthil Ragupathi
"The most patient and honest agent I have ever worked with. Maria is a true professional, she followed up promptly without ever being pushy for over 3 years to earn my business. She explained the details of the policy well and guided me in making the right choice. I am looking forward to a long partnership and would highly recommend Maria / Lori as an agent to all"
We responded:
"Thank you so much, Senthil! We’re thrilled to hear how much you appreciate Maria’s professionalism and patience. Her commitment to helping customers understand their options and make confident insurance decisions reflects what our team strives for every day. We’re grateful for your recommendation and the trust you’ve placed in our Lori Smul State Farm team. We look forward to supporting you and your insurance needs for many years to come!"
Profile photo of Kim Snyder

Kim Snyder

October 7, 2025

5  out of  5
rating by Kim Snyder
"Wow! So refreshing to be treated like I matter! Lori was professional, compassionate, friendly & more! So grateful for her & her staff!"
We responded:
"Thank you, Kim! We truly appreciate your kind words and continued loyalty. Knowing you felt valued, supported, and cared for means so much — that’s exactly what our team strives for every day. We’re grateful to have you as part of our State Farm family!"
Profile photo of K

K

September 30, 2025

5  out of  5
rating by K
"I honestly have to say that I am very grateful with Maria. She is genuinely someone that wants to help her customers and takes the time and effort to do whatever she can to make her customers happy. I know this because I have dealt with her for several years now. Maria has helped me and my family via finding the best deals and saving us money. Thank you again, Maria!"
We responded:
"Thank you for taking the time to share your experience! We’re so glad to hear that Maria has been able to support you and your family with your insurance needs over the years. Her dedication to finding the right coverage options and helping customers save is exactly what makes her such an important part of our State Farm team. We truly appreciate your continued confidence in us and look forward to helping you for many more years to come."
Profile photo of Terry Clucas

Terry Clucas

September 24, 2025

5  out of  5
rating by Terry Clucas
"Extremely friendly and very helpful."
We responded:
"Thank you, Terry! We’re so glad to hear you had a friendly and helpful experience with our team. We appreciate you taking the time to share your feedback and for choosing Lori Smul State Farm in Kirtland, OH!"
Profile photo of Mark Ball

Mark Ball

September 24, 2025

5  out of  5
rating by Mark Ball
"Very sweet, and respectful, goes over all the details and confirms everything is accurate. She answers any question"
We responded:
"Thank you, Mark! We’re so glad to welcome you as a new customer at Lori Smul State Farm in Kirtland, OH. It’s important to us to go over all the details, answer every question, and make sure everything is accurate so you feel confident in your coverage. We appreciate you choosing our office and sharing your experience!"
Profile photo of Michael Durkee

Michael Durkee

September 23, 2025

5  out of  5
rating by Michael Durkee
"I have had my insurance with State Farm for many years. Working with Maria is exceptionally easy. She is able to respond to all of my questions and helps to provide a superior level of customer performance."
We responded:
"Thank you, Michael! We’re grateful for your many years with State Farm and for your kind words about Maria. She takes pride in providing clear answers and excellent service, and it means so much to see that recognized. We appreciate the opportunity to continue supporting your insurance needs here in Lake County."
Profile photo of Traci V

Traci V

September 23, 2025

5  out of  5
rating by Traci V
"Best customer service. I highly recommend State Farm. Very easy to work with."
We responded:
"Thank you, Traci! We’re so glad to hear you’ve had a great experience with our team at Lori Smul State Farm. Providing helpful, reliable service and making insurance simple for our Lake County neighbors is always our goal. We truly appreciate your recommendation and look forward to continuing to be here for your auto, home, and life insurance needs."
Profile photo of Evan Strojin

Evan Strojin

September 22, 2025

5  out of  5
rating by Evan Strojin
"Quick and easy to get things done. Great service!"
We responded:
"Thank you, Evan! We’re glad to hear you found the process quick and easy. Providing great service and helping our neighbors in Ohio with their insurance needs is always our goal. We appreciate your 5-star review!"
Profile photo of Victoria Holan

Victoria Holan

September 21, 2025

5  out of  5
rating by Victoria Holan
"Maria is a great agent. She is very personable and makes sure you understand what you are buying."
We responded:
"Thank you, Victoria, for sharing your experience! We’re so glad to hear that Maria was able to walk you through your options and make sure everything was clear. At Lori Smul State Farm, our goal is to help customers in Ohio feel confident when choosing insurance for their car, home, life, or business. We appreciate you trusting our team with your insurance needs!"
Profile photo of Temicka Jay

Temicka Jay

September 2, 2025

5  out of  5
rating by Temicka Jay
"Maria was fantastic friendly and patient she has great communication skills she vibrant and understanding and did above her job making sure I understood each step.🥰"
We responded:
"Thank you so much, Temicka, for sharing your experience! We’re thrilled to hear how fantastic Maria was in helping you. Her friendly and patient approach, along with her clear communication, truly shines through in everything she does. We’re grateful to have her on our team and glad she made sure you felt comfortable every step of the way. "
Profile photo of Kim K

Kim K

August 26, 2025

5  out of  5
rating by Kim K
"Always helpful, kind, efficient, and they educate about insurance to make sure I understand."
We responded:
"Thank you so much, Kim! We’re glad to hear you feel supported and informed when working with our team. Helping you understand your coverage and feel confident in your choices is always our goal. We truly appreciate your kind words and your trust in us!"