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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brittany Sherman

May 20, 2026

5  out of  5
rating by Brittany Sherman
"Jeremy Wagner is professional and goes above and beyond to assist their policyholders."
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Marie Piechowiak

May 12, 2026

5  out of  5
rating by Marie Piechowiak
"Zack Bailey helped me with getting a new policy. He was kind and helpful 🙂"
We responded:
"Thank you, Marie, for your review! We’re so glad to hear Zack provided a kind and helpful experience while assisting you with your new policy. We appreciate you choosing our office and are here whenever you need us!"
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Jeff Shorter

May 5, 2026

5  out of  5
rating by Jeff Shorter
"They were happy to help, and made the changes I needed"
We responded:
"Thank you, Jeff! We truly appreciate your support and are grateful for the opportunity to assist you with your insurance. If you ever need anything in the future, we’re always here to help!"
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Ashley Nicole

May 5, 2026

5  out of  5
rating by Ashley Nicole
"Great team always super helpful with your insurance needs!!"
We responded:
"Thank you, Ashley, for your kind review! We’re so glad to hear you’ve had a great experience with our team. Being helpful and responsive with your insurance needs is what we strive for every day. We truly appreciate your support and are here whenever you need us!"
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Michelle Ecker

May 1, 2026

5  out of  5
rating by Michelle Ecker
"Zack Bailey is awesome!! Very helpful with my questions"
We responded:
"Thank you, Michelle, for your kind words! We’re so glad to hear Zack was helpful in answering your questions. We appreciate you taking the time to share your experience and are here whenever you need us!"
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Mike Anderson

April 27, 2026

5  out of  5
rating by Mike Anderson
"Always very helpful and understanding"
We responded:
"Thank you, Mike, for the 5-star review! We’re glad to hear you’ve had a helpful and understanding experience with our team. We appreciate your support and are always here whenever you need us!"
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Robert

April 24, 2026

5  out of  5
rating by Robert
"Lori was extremely helpful and save me a bunch of money which I what I was looking for thank you very much"
We responded:
"Thank you, Robert, for your review! We’re so glad you had a helpful experience with our team and that we could assist you with your coverage. We appreciate you choosing our office and are here anytime you need us!"
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Laurel Snyder

April 23, 2026

5  out of  5
rating by Laurel Snyder
"Lori is a professional, knowledgeable, friendly, insurance agent! I highly recommend her!"
We responded:
"Thank you so much, Laurel, for your kind words and recommendation! It truly means a lot. We’re glad you’ve had a positive experience and appreciate the opportunity to help with your homeowners insurance. If you ever need anything, we’re always here for you!"
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Micki King

April 23, 2026

5  out of  5
rating by Micki King
"We've been with State Farm for years and recently had a great experience with Maria. She's friendly and personable She was going over all our policies over the phone and her explanation of the changes that were going to take place were explained in simple terms so that you fully understood everything."
We responded:
"Thank you, Micki, for being with us over the years—we truly appreciate your continued support! We’re so glad to hear you had a helpful and easy-to-understand policy review experience. Taking time to walk through changes clearly and answer questions is something our team focuses on, and it means a lot that you shared this. We’re always here whenever you need us!"
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rich phillips

April 14, 2026

5  out of  5
rating by rich phillips
"Michelle provided quotes as requested promptly and professionally and followed up in a few days. Excellent service !"
We responded:
"Thank you, Rich, for your review! We’re glad to hear Michelle provided prompt and professional service and followed up to keep everything on track. We appreciate you taking the time to share your experience and are here whenever you need us!"
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Elton Holifield Sr

April 10, 2026

5  out of  5
rating by Elton Holifield Sr
"Excellent care and service"
We responded:
"Thank you, Ashley, for your 5-star review! We’re so glad to hear you had a positive experience with both pricing and service while setting up your vehicle insurance. We appreciate you taking the time to share your feedback and are here whenever you need us!"
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Nick Boyd

April 8, 2026

4  out of  5
rating by Nick Boyd
"State farm has the better of all insurance prices, but all insurance companies charge too much."
We responded:
"Thank you, Nick, for your feedback—we appreciate you taking the time to share it. We’re glad to hear you found value in the pricing, and we understand that insurance costs can feel high across the board. If you’d ever like us to review your policies or explore any available options, we’re always happy to help."
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Katie Snyder

April 1, 2026

5  out of  5
rating by Katie Snyder
"She is a very nice lady nice conversation while we did my policy love working with her"
We responded:
"Thank you, Katie, for your kind review! We’re so glad to hear you had a positive experience and enjoyed the conversation while setting up your policy. It’s great to know you felt comfortable throughout the process, and we appreciate you choosing our office for your life and auto insurance needs. We’re here whenever you need us!"
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Steve Wendell

March 31, 2026

5  out of  5
rating by Steve Wendell
"Michelle did an excellent job in quoting State Farm auto insurance policy. She was responsive, knowledgeable and easy to work with."
We responded:
"Thank you, Steve, for your review! We’re glad to hear Michelle provided a responsive and knowledgeable experience while helping with your auto insurance quote. Making the process easy and clear is something we strive for, and we appreciate you taking the time to share your feedback. We’re here if you need anything moving forward!"
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Terry Jackson

March 30, 2026

5  out of  5
rating by Terry Jackson
"I worked with Maria on a life insurance policy. Maria explained my options in a way that I understood. She answered all my questions and was very helpful. Kudos Maria and thank you!!"
We responded:
"Thank you, Terry, for your thoughtful review! We’re glad to hear your life insurance options were explained clearly and that all your questions were answered along the way. Providing helpful, easy-to-understand guidance is something we focus on, and we appreciate you taking the time to share your experience. We’re here whenever you need us!"
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Dianna Casey

March 29, 2026

5  out of  5
rating by Dianna Casey
"They made a courtesy call to let me know my price was reduced so I didn't get confused thinking something changed! I appreciated that!!"
We responded:
"Thank you, Dianna, for sharing your experience! We’re glad we could give you a heads-up about the change so everything was clear and there were no surprises. Keeping you informed is important to us, and we appreciate you taking the time to leave a review. Please reach out anytime if you need anything!"
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Michele Woltman

March 26, 2026

5  out of  5
rating by Michele Woltman
"All of the staff at Lori Smul State Farm have been great to deal with. Questions are answered quickly and problems are dealt with in a timely and courteous manner."
We responded:
"Thank you, Michele, for your kind words! We’re glad to hear our team has been responsive and helpful in answering your questions and handling things quickly. Providing timely and courteous service is something we focus on every day, and we truly appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need anything!"
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Bonnie Phillips

March 20, 2026

5  out of  5
rating by Bonnie Phillips
"Maria was so kind and thorough! We really enjoyed working with her , she made the process smooth and seamless!"
We responded:
"Thank you, Bonnie, for your kind words! We’re so glad to hear you had a thorough and supportive experience and that everything went smoothly. We appreciate you taking the time to share this and are here whenever you need us!"
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Megan Sakacs

March 20, 2026

5  out of  5
rating by Megan Sakacs
"3/20/26 Had a well informative call with Michelle today. She explained things in great detail and informed me over other available options I was totally unaware of"
We responded:
"Thank you, Megan, for your thoughtful review! We’re glad to hear Michelle was able to provide a clear and informative call while walking through your coverage options. Taking time to explain details and share additional insurance options is something we focus on, and we appreciate you recognizing that. Please reach out anytime if questions come up—we’re here to help!"
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Joshua Cottrell

March 20, 2026

5  out of  5
rating by Joshua Cottrell
"I started a new Home Owner Insurance Policy with Michelle and it was a great experience. Thank you!"
We responded:
"Thank you, Joshua, for sharing your experience! We’re so glad to hear Michelle made getting your homeowners insurance policy a smooth and positive process. We appreciate you choosing our office for your insurance needs and are always here to help with anything that comes up. Thanks again!"
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Diana Gandy

March 12, 2026

5  out of  5
rating by Diana Gandy
"Best State Farm agent!"
We responded:
"Thank you, Diana, for the thoughtful review! We appreciate you sharing your experience with our office. It’s great to hear our team was responsive and professional while helping with your motorcycle, auto, homeowners, and commercial insurance. We’re grateful you chose our local Kirtland State Farm office and look forward to continuing to assist you whenever you need us."
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Monica Zayicek

March 10, 2026

5  out of  5
rating by Monica Zayicek
"Maria is so on it. Always quick to answer and fast with updates, if we have any questions. Definitely recommend the team at Lori Smuls office. Very happy with their service and the digital aspects of State Farm app etc are easy to use."
We responded:
"Thank you so much for the thoughtful review, Monica! We’re happy to hear you’ve had a positive experience with our office and that communication and updates have been helpful when questions come up. It’s also great to know the State Farm app and digital tools have been easy for you to use. We truly appreciate you recommending our team and trusting us with your insurance needs. If we can ever help you, your family, or friends, please don’t hesitate to reach out."
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Tom Terwilliger

March 4, 2026

5  out of  5
rating by Tom Terwilliger
"Maria called to check and see if we were good with Life Insurance which we were. She didn’t pressure me to buy anything more than the home and auto insurance we have had for years."
We responded:
"Thank you for your review, Tom! We appreciate you taking the time to share your experience. Our team aims to provide helpful check-ins and clear information so customers can make decisions that work for them. We’re glad to hear the conversation was comfortable and that your home and auto coverage have been working well for you over the years. If you ever want to review anything in the future, we’re always here to help."
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Vaughn Johnston

March 2, 2026

5  out of  5
rating by Vaughn Johnston
"Michelle was very pleasant to work with. Gave me the Binder of insurance (after hours she was suppose to be home) me and our mutual client needed to get him on the road! Whoever is signing the checks should give her a raise."
We responded:
"Thank you for the 5-star review, Vaughn! We’re glad to hear you had a positive experience and that everything came together quickly so your mutual client could get on the road. Our team works hard to be responsive and helpful when timing matters. We appreciate you taking the time to share your feedback and look forward to helping again whenever you need us."
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K

February 25, 2026

5  out of  5
rating by K
"I honestly have to say that I am very grateful with Maria. She is genuinely someone that wants to help her customers and takes the time and effort to do whatever she can to make her customers happy. I know this because I have dealt with her for several years now. Maria has helped me and my family via finding the best deals and saving us money. Thank you again, Maria! However, I do not know what is going on with the rest of the staff. Unfortunately, there has been miscommunication when talking to too many people. I prefer to deal with only Maria. She has a memory of an elephant and is attentive to every detail. Thank for catching another error and correcting it."
We responded:
"Thank you so much for taking the time to share your experience. We truly appreciate your loyalty over the years and are grateful for the opportunity to work with you and your family. It means a lot to hear that you feel supported and that details are being carefully reviewed and corrected when needed — that’s always our goal. We also appreciate your honest feedback regarding communication. We are continually working as a team to improve clarity and consistency so every interaction feels seamless. If there is ever anything that feels unclear or needs extra attention, please don’t hesitate to reach out directly. We value you and are thankful you’re part of our agency family."