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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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K

February 25, 2026

5  out of  5
rating by K
"I honestly have to say that I am very grateful with Maria. She is genuinely someone that wants to help her customers and takes the time and effort to do whatever she can to make her customers happy. I know this because I have dealt with her for several years now. Maria has helped me and my family via finding the best deals and saving us money. Thank you again, Maria! However, I do not know what is going on with the rest of the staff. Unfortunately, there has been miscommunication when talking to too many people. I prefer to deal with only Maria. She has a memory of an elephant and is attentive to every detail. Thank for catching another error and correcting it."
We responded:
"Thank you so much for taking the time to share your experience. We truly appreciate your loyalty over the years and are grateful for the opportunity to work with you and your family. It means a lot to hear that you feel supported and that details are being carefully reviewed and corrected when needed — that’s always our goal. We also appreciate your honest feedback regarding communication. We are continually working as a team to improve clarity and consistency so every interaction feels seamless. If there is ever anything that feels unclear or needs extra attention, please don’t hesitate to reach out directly. We value you and are thankful you’re part of our agency family."
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Cory

February 25, 2026

5  out of  5
rating by Cory
"Paige is very good a what she does I didn't have to second guess her work because she had everything laid out in front of me and it only took her a second to make any changes I was paying 440 a month for 2 cars with both drivers having a good driving record now I'm paying under 150 for both car full coverage and a lower deductible I just want to thank Paige over at (Lori Smul - State Farm Insurance) very helpful and knowledgeable"
We responded:
"Cory, thank you for updating your review and for sharing your experience! We’re so glad you’re happy with your pricing and the coverage adjustments. Taking the time to review details and make changes quickly is something we strive for as a team. We truly appreciate you trusting our office with your auto insurance and are grateful for the opportunity to work with you. If you ever need anything or want to review your coverage again, we’re always here to help. Thank you again for your support!"
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Monica Gamino

February 20, 2026

5  out of  5
rating by Monica Gamino
"maria one of the agents she is amazing and friendly , i never thought to find someone who can understand and help me with my insurance for my cars and home plus she always has time and patience for me to talk about any issues and helping me out thank you"
We responded:
"Monica, thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It means a lot to know you feel understood and supported with your auto and home coverage. Our goal is always to take the time to answer questions and help with any concerns that come up. We’re grateful you chose our office and we’re always here whenever you need us. Thank you again!"
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John Egan

February 20, 2026

5  out of  5
rating by John Egan
"I truly felt taken care of by Michelle. Extremely happy with the customer service, price, ease and peace of mind. Thank you very kindly."
We responded:
"John, thank you so much for your kind words! We’re so glad to hear that you felt well taken care of — that’s exactly what we strive for. Michelle works hard to make the process simple, clear, and comfortable, and I’m thrilled to know you had that experience. We truly appreciate the opportunity to help with your coverage and are grateful to have you with us!"
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Andrea Dunn

February 20, 2026

5  out of  5
rating by Andrea Dunn
"Today was my first time ever purchasing renters insurance and I had no clue what I was doing or where to even start. Lori was so patient with me and explained everything to me that I needed to know. Any questions I asked they were answered and I really appreciate the help that I have received from her. Thank you so much for all of your help and the GREAT quote… Now my family is protected 😌💖"
We responded:
"Andrea, thank you so much for your thoughtful review! We’re so glad your first renters insurance experience was a positive one. It’s completely normal to have questions when you’re getting started, and we’re always happy to take the time to explain everything clearly and make the process simple. We truly appreciate you choosing our office and are grateful for the opportunity to help protect your family. If you ever need anything at all, we’re here for you. "
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Scott Carper

February 13, 2026

5  out of  5
rating by Scott Carper
"Maria is Very Professional and Very Nice and Explains Everything to understand exactly to know what you Need and Don’t Need if you don’t one of the Best Insurance Companies I’ve Ever Worked With!!! Thank You so Much !!!! I Recommend Them to EVERYONE!!!!! AND LORI is the Best in the Business everyone i call and need anything they are All willing to Help You and VERY NICE people to deal with. It's always so Easy and they make it so easy to do anything when it comes to any type of Insurance and No pressure sales that I Really like !!!! I recommend them to ALL MY family and friends and anyone looking for the Best Insurance of cheap or more Insurance or whatever you need."
We responded:
"Scott, thank you so much for your thoughtful review! It means a lot to hear that Maria took the time to explain everything clearly and help you understand your options. We believe insurance decisions should be informed and pressure-free, and we’re glad that was your experience. Our entire team works hard to be responsive, helpful, and easy to work with whenever you call or need assistance. We truly appreciate you recommending us to your family and friends — that is the highest compliment we can receive. We’re grateful for the opportunity to serve you!"
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Todd & Christie Gulley

February 9, 2026

5  out of  5
rating by Todd & Christie Gulley
"The office staff is very caring and professional. We are glad Lori is our agent."
We responded:
"Todd and Christie, thank you so much for your kind words. It means a lot to hear that you find our team caring and professional. We truly appreciate the opportunity to serve as your agent and are grateful for your continued support. Please know we’re always here whenever you need us."
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Martina Fronczek

February 4, 2026

5  out of  5
rating by Martina Fronczek
"My husband and I have been very happy entrusting our insurance needs to Lori Smul and her team. They take the time to explain everything thoroughly to us, which helps in making the right decisions regarding certain aspects of our policies. Their response time is wonderful, too. We would recommend them to anyone in need of an insurance agent."
We responded:
"Thank you, Martina, for your kind words and for sharing your experience. We’re grateful that you and your husband feel supported by our team. Taking the time to clearly explain options and answer questions is something we truly value, and we’re glad that has been helpful for you. We also appreciate you recognizing our responsiveness. Thank you for the recommendation and for allowing us to work with you."
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Ben K

February 3, 2026

5  out of  5
rating by Ben K
"The office has outstanding insurance agents who go above and beyond to assist me in securing coverage for my vehicles. I couldn't be happier with the service I received. Five stars for the exceptional commitment and professionalism! Thank you"
We responded:
"Thank you, Ben, for the 5-star review and for sharing your experience. We appreciate you recognizing our team’s commitment and professionalism. Helping with vehicle insurance and making the process clear and smooth is always our goal. Thank you for choosing our office—we’re grateful for the opportunity to work with you."
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Marc Flanagan

February 1, 2026

5  out of  5
rating by Marc Flanagan
"Professional results with that personal touch! Great pricing! ...and a real person answers the phone!!"
We responded:
"Thank you, Marc! We’re so glad you value the personal service and professionalism from our Lori Smul State Farm team. Our goal is to make insurance simple and convenient — with great service, helpful guidance, and a real person ready to answer the phone whenever you call our Kirtland office! "
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Chris Jones

January 30, 2026

5  out of  5
rating by Chris Jones
"Nice Staff! Very Informative."
We responded:
"Thank you so much for the five-star review, Chris! We appreciate you taking the time to share your experience. Our team is glad to hear you found everyone friendly and the information helpful. If you ever have questions or need anything, we’re always happy to help."
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Isabel Collins

January 17, 2026

5  out of  5
rating by Isabel Collins
"Maria was fabulous to work with. She was straightforward and explained all my options while getting my coverage switched over. She even managed to get me more coverage for a lower rate."
We responded:
"Thank you, Isabel! We’re happy to hear Maria made your vehicle insurance switch clear and easy to navigate by walking through your options. We truly appreciate your kind feedback and the opportunity to help."
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Shawntee Greene

December 17, 2025

5  out of  5
rating by Shawntee Greene
"I have never dealt with someone who has been so kind hearted so down to earth family oriented to give first class Customer service made it very convenient for me to start a new policy and also offered me other policies that I didn’t even know that I needed it, but when I tell you Absolutely amazing I can’t thank her enough"
We responded:
"Shawntee, thank you so much for taking the time to share this kind feedback. We're glad to hear you felt supported and that the process was convenient from start to finish. Taking the time to explain options and help people understand what's available is something our team truly values. We appreciate you choosing our office and are grateful for the opportunity to work with you."
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Theo Hupp

December 15, 2025

5  out of  5
rating by Theo Hupp
"Maria took her time to talk me through all of my options. She was very helpful with getting my other policy canceled and very fast at getting me my new ID cards. Very professional!"
We responded:
"Theo, thank you for the kind review! We're happy to hear Maria was helpful, responsive, and professional while assisting with your auto coverage and ID cards. We appreciate you choosing Lori Smul State Farm!"
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Darleen Armstrong

December 9, 2025

5  out of  5
rating by Darleen Armstrong
"Thank you for work on this for my granddaughter it is a surprise for her."
We responded:
"Thank you so much, Darleen! We’re honored you chose our State Farm agency to help with this special insurance surprise for your granddaughter. Whether it’s setting up coverage for loved ones or planning ahead, we’re always here to support your family’s needs. We hope she loves it! "
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Melissa Kawkabany

December 6, 2025

5  out of  5
rating by Melissa Kawkabany
"Maria is great! We appreciate her kindness!"
We responded:
"Thank you, Melissa. We’re happy to hear you enjoyed Pancakes with Santa. Maia loved helping out at the event and we appreciate you sharing your experience with our office."
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Carla

December 4, 2025

5  out of  5
rating by Carla
"Michelle gave me great quotes, personality n service! I give her a 10."
We responded:
"Carla, We’re so happy to hear Michelle quotes, communication and service stood out to you. Our team works hard to deliver a smooth experience. We appreciate you and are here anytime you need us! Welcome to Lori Smul State Farm."
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Amanda McIlwain

December 3, 2025

5  out of  5
rating by Amanda McIlwain
"Working with Maria was a breeze. She helped me find the best rate to fit my needs. Maria got back to my emails quickly and answered any concerning questions thoroughly. I am very happy with my experience thus far."
We responded:
"Amanda, thank you so much for sharing your experience. I’m glad to hear Maria made the process smooth, kept communication smooth and timely, and was able to get you the best rate that fits your needs! We appreciate you being with Lori Smul State Farm and are always here to help!"
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Dre Hamp

November 24, 2025

5  out of  5
rating by Dre Hamp
"Michelle was AWESOME! She helped me completely with my new State Farm policy, and even saved me a good amount of money, too! Let's Go! 🙌🏾"
We responded:
"Thank you so much, Dre! We’re glad to hear Michelle provided helpful support as you set up your new policy. We truly appreciate you choosing our office and sharing your experience. Welcome to our State Farm family. We’re here whenever you need us!"
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Sharon Muenz

November 21, 2025

5  out of  5
rating by Sharon Muenz
"Knowledgeable, kind, patient with my multiple questions, efficient, effective, understanding me, very professional, eased my tension about the whole "ordeal". Was wonderful to have such an agent!"
We responded:
"Sharon, thank you so much for sharing this! I am glad our team was able to walk you through everything and make the process smoother for you! We appreciate your thoughtful words and are here whenever you need us and thank you for trusting our Lori Smul State Farm team!"
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William Muenz

November 21, 2025

5  out of  5
rating by William Muenz
"Michelle was very professional and explained everything so that we understood everything and she worked with us"
We responded:
"Thank you so much, Willam! We’re glad to hear Michelle was able to walk you through everything clearly and professionally. We’re always here to help and truly appreciate you taking the time to share your experience! "
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Andrea Garvin

November 21, 2025

5  out of  5
rating by Andrea Garvin
"Maria is the best!"
We responded:
"Thank you, Andrea! We’re so glad to hear that your experience with Maria was a positive one. She cares deeply about helping people through each step, and your feedback means a lot. We appreciate you taking the time to share your experience with Maria and our Lori Smul State Farm team."
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John McGee

November 19, 2025

5  out of  5
rating by John McGee
"Great agency. Super helpful and easy to deal with. Highly recommend."
We responded:
"Thank you, John! We’re glad we could help you and appreciate you taking a moment to share your experience with Lori Smul State Farm. We’re always here if you need anything! "
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Melinda Datcher

November 8, 2025

5  out of  5
rating by Melinda Datcher
"Lori Smul is the best. She is knowledgable, patient, and goes above and beyond, Lori took time for me late on a Friday night to make sure I understood and was comfortable with my policies. I will definitely be recommending her to my friends and family! Thanks again!"
We responded:
"Thank you so much, Mindy! Your kind words mean the world to me. I’m so glad I could help you feel comfortable and confident with your coverage. It was truly a pleasure taking the time to go over everything with you. I appreciate your support and willingness to recommend me and our Lori Smul State Farm team to your family and friends - that means so much."
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Brianne Panich

November 5, 2025

5  out of  5
rating by Brianne Panich
"I am so satisfied with the politeness of the 2 women I have talked to. They explained everything in full detail and im glad I am insured with state farm"
We responded:
"Thank you, Brianne! We’re so happy to hear that our team provided clear explanations and friendly service. It means a lot to know you feel confident and supported with your State Farm coverage here at Lori Smul State Farm."